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Sightseer
Posts: 1
Accepted Solution

GOPRO 7 Black Front Screen not working at all

So I purchased a new GoPro 7 black one and a half weeks ago and was recording with it multiple times already. But The front screen wasn't working at all from the beginning. First I only thought it's an issue in the settings and I could turn it one somehow, but after a friend also bought a GoPro 7 now and the front screen was on by default I tried to turn mine one but it's just black always. With or without SD card, doesn't matter. Could this be a software issue that I can fix or do I need a replacement?

Accepted Solutions
Explorer
Posts: 11,801

Re: GOPRO 7 Black Front Screen not working at all

It sounds like you need a replacement. You should take it back to where you purchased it. If you bought it from GoPro directly, you should contact them here https://gopro.com/help/ContactUs

Be sure to have your camera serial number (can be found by going into preferences>About) and also a copy of your proof of purchase (a picture of it is fine). If you use the chat feature you can upload the proof of purchase directly. If you can't find it, have them look it up using the email that you used when making the purchase.

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All Replies
Explorer
Posts: 11,801

Re: GOPRO 7 Black Front Screen not working at all

It sounds like you need a replacement. You should take it back to where you purchased it. If you bought it from GoPro directly, you should contact them here https://gopro.com/help/ContactUs

Be sure to have your camera serial number (can be found by going into preferences>About) and also a copy of your proof of purchase (a picture of it is fine). If you use the chat feature you can upload the proof of purchase directly. If you can't find it, have them look it up using the email that you used when making the purchase.
Adventurer
Posts: 9,331

Re: GOPRO 7 Black Front Screen not working at all

you got what a new camera? your friend as well, both the same issue, and both still using it,  did your friend contact gopro?  what did they tell him?

Explorer
Posts: 11,801

Re: GOPRO 7 Black Front Screen not working at all

@fishycomics

The friends camera was fine, that's how the OP new he had an issue.

Adventurer
Posts: 9,331

Re: GOPRO 7 Black Front Screen not working at all

yep  got that now.  if the front screen did not come on  could hte  camera be defective  the ribbon cable off. anything is possible  like Dan said call, return get a replacement.