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Reply
Tourist
Posts: 9
Accepted Solution

GOPRO 7 BLACK WATER LEAKAGE ISSUE

I have always been a GoPro user and my first GoPro was a Hero 5 Black and now I recently upgraded to 7 Black. I bought it Last February of this year and I loved it so much! The hypersmooth feature was really amazing but my main purpose of always buying a GoPro is how you can use it underwater and capture videos and pictures beautifully even if it's really tiny. So yesterday, we went out on the beach and brought my GoPro 7 Black with the suit on for added protection. We were snorkeling within 2 meters deep when suddenly it encountered an SD card error and went black. When I opened the suit it has little water leakage so apparently the suit isn't waterproof anymore but I was confident that my GoPro will be okay because it is claimed to be waterproof at 10meters but when I tried to open the battery slot, water leaked through it and I was shocked. I thought it was waterproof because all ports were closed and secured so what happened? Even before, I had minor issues with it like when I turn it off, it takes 7-10 seconds delay to fully shut down and during usage I encountered some crashing that I have to remove the battery to get it working again. I am so frustrated right now because I invested in this product for its claim and specs but it failed me. Hoping someone could share their similar experience.


Accepted Solutions
Explorer
Posts: 11,709

Re: GOPRO 7 BLACK WATER LEAKAGE ISSUE

To be clear, you need to reach out to GoPro Support. You can do so via chat here https://gopro.com/help/ContactUs

This is a member to member support community.

View solution in original post


All Replies
Sightseer
Posts: 1

Re: GOPRO 7 BLACK WATER LEAKAGE ISSUE

Hello there,

I just bought the Hero 7 silver for the 1st time. I used it in the pool and after that .it started freezing. I thought that this hero cameras are waterproof. So now im having this issue.. I'm with you on that. Wish support can help us resolve this matter.
Tourist
Posts: 9

Re: GOPRO 7 BLACK WATER LEAKAGE ISSUE

[ Edited ]

I can only imagine how disappointed you are right now. I am really heart broken because these cameras are not cheap and it's sad that they wouldn't last long. Did they reach out to you yet?

Explorer
Posts: 11,709

Re: GOPRO 7 BLACK WATER LEAKAGE ISSUE

To be clear, you need to reach out to GoPro Support. You can do so via chat here https://gopro.com/help/ContactUs

This is a member to member support community.
Adventurer
Posts: 9,282

Re: GOPRO 7 BLACK WATER LEAKAGE ISSUE

 sorry to hear this on a One to One member site call gopro contact them like said  but remember  you should have had  the plus package as the water warranty is not clear and posted to read is It

Tourist
Posts: 9

Re: GOPRO 7 BLACK WATER LEAKAGE ISSUE

I didn't have the plus package but they are replacing my gopro. Thank you for all your support and help!
Tourist
Posts: 9

Re: GOPRO 7 BLACK WATER LEAKAGE ISSUE

Thank you. I did that and I'm so thankful that they are replacing my camera.
Highlighted
GoPro
Posts: 7,891

Re: GOPRO 7 BLACK WATER LEAKAGE ISSUE

Good to know, @bevvv. Thank you for sharing the outcome of your interaction with Support. When you get the replacement camera, make sure you update its firmware first before usage. Have fun filming!