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Tourist
Posts: 3
Accepted Solution

GOPRO 4 Silver Freeze

Hi GoPro Community,

 

my GoPro 4 Silver freezes from time to time.

I made a reset but the problem still exists. I changed the SD card etc.

Firmware is up to date. 

 

Is it possible to reinstall the software via smartphone? I'm on vacation now.

 

Best regards


Accepted Solutions
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GoPro Community Manager
Posts: 7,037

Re: GOPRO 4 Silver Freeze

@grandcliff08468 - Freezing is often related either to the SD card or the camera's firmware. First thing to check is if your SD card is on the list of compatible cards at https://gopro.com/help/articles/Block/microSD-Card-Considerations.

 

If it is, then doing a manual update is going to be your best option. Unfortunately, I don't think it's possible to do a manual update via phone. The full instructions are at https://gopro.com/update/hero4.

 

Jeff

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All Replies
Highlighted
GoPro Community Manager
Posts: 7,037

Re: GOPRO 4 Silver Freeze

@grandcliff08468 - Freezing is often related either to the SD card or the camera's firmware. First thing to check is if your SD card is on the list of compatible cards at https://gopro.com/help/articles/Block/microSD-Card-Considerations.

 

If it is, then doing a manual update is going to be your best option. Unfortunately, I don't think it's possible to do a manual update via phone. The full instructions are at https://gopro.com/update/hero4.

 

Jeff

Highlighted
Tourist
Posts: 3

Re: GOPRO 4 Silver Freeze

Hi Jeff,

 

thank you! I'll check if there is a comptability issue with my SD-Card.

I've already installed the newest firmware version. Can I reinstall the firmware again?

Thank you!

Best regards

 

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GoPro
Posts: 3,924

Re: GOPRO 4 Silver Freeze

Hi @grandcliff08468,

 

You can install the latest firmware even if you are on the most up to date version!

 

Best,

Ryan

Highlighted
Adventurer
Posts: 12,097

Re: GOPRO 4 Silver Freeze

you will need to do it via a computer formatting the card.  you will need to manually  load firmware to a sdxc card to re flash. you can not simply  do it via app,  unless you already reverted.

Highlighted
Tourist
Posts: 3

Re: GOPRO 4 Silver Freeze

Thank you very much! @ryanv12566 @fishycomics

 

Best regards

 

Smiley Very Happy