Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Sightseer
Posts: 1

GO PRO MAX SCREEN ISSUES

Hello,

 

We noticed that there are lines on our screen. we barely used it during ecq. we just bought this last november 2019.

please see attached video.

106606969_281824656395898_8193187190853204690_n.jpg
Highlighted
Hiker
Posts: 189

Re: GO PRO MAX SCREEN ISSUES

This is a defective LCD display on the camera.


You can replace the camera by contacting the manufacturer support from the URL below.


https://gopro.com/help/ContactUs


Thank you.

Highlighted
GoPro
Posts: 6,818

Re: GO PRO MAX SCREEN ISSUES

Hello @thesuguitans. Reinstalling the firmware update of the camera can also help correct any errors with the current software installation. Follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229

If the issue persists, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.