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%3CLINGO-SUB%20id%3D%22lingo-sub-196616%22%20slang%3D%22en-US%22%3EGO%20PRO%20HERO%2B%20MALFUNCTION%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-196616%22%20slang%3D%22en-US%22%3E%3CP%3EGOOD%20DAY%20SIR%2FMA'AM.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMY%20GOPRO%20CANT%20BE%20TURN%20ON%20AFTER%20USING%20IT%20UNDER%20WATER%2C%20SINCE%20WATER%20BROKE-IN%20ITS%20WATERPROOF%20CASE.%20CAN%20THIS%20STILL%20BE%20FIX%20OR%20REPLACE%3F%20THANKS.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-196616%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO%2B%20LCD%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-196771%22%20slang%3D%22en-US%22%3ERe%3A%20GO%20PRO%20HERO%2B%20MALFUNCTION%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-196771%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F64961%22%20target%3D%22_blank%22%3E%40snowyrange05555%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESorry%20to%20hear%20that%20your%20camera%20had%20water%20damage.%20Base%20on%20the%20Terms%20and%20Conditions%2C%20issues%20like%20this%20aint%20covered%20by%20the%20warranty%2C%20tho%20I%20recommend%20to%20contact%20GoPro%20Customer%20Support%20so%20we%20can%20fully%20assess%20the%20situation%20and%20see%20what%20we%20can%20do%20for%20you.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAll%20the%20best%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-196773%22%20slang%3D%22en-US%22%3ERe%3A%20GO%20PRO%20HERO%2B%20MALFUNCTION%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-196773%22%20slang%3D%22en-US%22%3E%3CP%3EGOPRO%20WARRANTY%3AGoPro%20products%20and%20accessories%20are%20guaranteed%20against%20manufacturing%20defects%20one%20(1)%20year%20from%20the%20original%20date%20of%20purchase.%20GoPro's%20sole%20obligation%20in%20the%20event%20of%20such%20defects%20during%20this%20period%20is%20to%20repair%20or%20replace%20the%20defective%20part%20or%20product%20with%20a%20comparable%20part%20or%20product%20at%20GoPro's%20sole%20discretion.%20Except%20for%20such%20repair%20or%20replacement%2C%20the%20sale%2C%20processing%20or%20other%20handling%20of%20this%20product%20is%20without%20warranty%2C%20condition%20or%20other%20liability%20even%20though%20the%20defect%20or%20loss%20is%20caused%20by%20negligence%20or%20other%20fault.%20Damage%20resulting%20from%20use%2C%20accident%2C%20or%20normal%20wear%20and%20tear%20is%20not%20covered%20by%20this%20or%20any%20warranty.%20GoPro%20assumes%20no%20liability%20for%20any%20accident%2C%20injury%2C%20death%2C%20loss%2C%20or%20other%20claim%20related%20to%20or%20resulting%20from%20the%20use%20of%20this%20product.%20In%20no%20event%20shall%20GoPro%20be%20liable%20for%20incidental%20or%20consequential%20damages%20relating%20to%20or%20resulting%20from%20the%20use%20of%20this%20product%20or%20any%20of%20its%20parts.%3CFONT%20size%3D%224%22%20color%3D%22%23FF0000%22%3E%3CSTRONG%3E%20Because%20of%20possible%20user%20resealing%20error%2C%20this%20product%20is%20not%20warrantied%20against%20waterhousing%20leakage%20or%20any%20resulting%20damage.%20Please%20review%20and%20follow%20the%20instructions%20carefully%20when%20sealing%20the%20waterhousings!%20Returns%20or%20replacements%20of%20parts%20and%2For%20products%20may%20be%20subject%20to%20shipping%2C%20handling%2C%20replacement%20and%2For%20restocking%20fees.%3C%2FSTRONG%3E%3C%2FFONT%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1
Accepted Solution

GO PRO HERO+ MALFUNCTION

GOOD DAY SIR/MA'AM.

 

 

MY GOPRO CANT BE TURN ON AFTER USING IT UNDER WATER, SINCE WATER BROKE-IN ITS WATERPROOF CASE. CAN THIS STILL BE FIX OR REPLACE? THANKS.


Accepted Solutions
GoPro
Posts: 31

Re: GO PRO HERO+ MALFUNCTION

Hi @snowyrange05555,

 

Sorry to hear that your camera had water damage. Base on the Terms and Conditions, issues like this aint covered by the warranty, tho I recommend to contact GoPro Customer Support so we can fully assess the situation and see what we can do for you.

 

 

All the best,

 

View solution in original post


All Replies
GoPro
Posts: 31

Re: GO PRO HERO+ MALFUNCTION

Hi @snowyrange05555,

 

Sorry to hear that your camera had water damage. Base on the Terms and Conditions, issues like this aint covered by the warranty, tho I recommend to contact GoPro Customer Support so we can fully assess the situation and see what we can do for you.

 

 

All the best,

 

Highlighted
Adventurer
Posts: 8,923

Re: GO PRO HERO+ MALFUNCTION

GOPRO WARRANTY:
GoPro products and accessories are guaranteed against manufacturing defects one (1) year from the original date of purchase. GoPro's sole obligation in the event of such defects during this period is to repair or replace the defective part or product with a comparable part or product at GoPro's sole discretion. Except for such repair or replacement, the sale, processing or other handling of this product is without warranty, condition or other liability even though the defect or loss is caused by negligence or other fault. Damage resulting from use, accident, or normal wear and tear is not covered by this or any warranty. GoPro assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product. In no event shall GoPro be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts. Because of possible user resealing error, this product is not warrantied against waterhousing leakage or any resulting damage. Please review and follow the instructions carefully when sealing the waterhousings! Returns or replacements of parts and/or products may be subject to shipping, handling, replacement and/or restocking fees.