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Hiker
Posts: 66
Accepted Solution

Fusion without Firmware

I believe I have got here a Fusion without it's software. have a look at what it says when I try to get into any of the modes. Also it keeps on restarting again and again until I pull out the battery. Manual update did not help either.


Accepted Solutions
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GoPro
Posts: 14,964

Re: Fusion without Firmware

 

Hi @stalkhold

 

When you tried the manual update, did you get any errors or any prompts about the update?

 

I suggest trying the update again, if it did not prompt ("1/2" - "2/2").

 

You may reach out to our Support Team for further assistance. https://gopro.com/help/ContactUs

 

If this is a newly purchased camera, you may refer to the same store/ channel you got it from.

 

 

Thanks!

Ej

 

 

 

View solution in original post


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Explorer
Posts: 12,961

Re: Fusion without Firmware

Weird. I'm sure you can get it exchanged without issue.
Highlighted
GoPro
Posts: 14,964

Re: Fusion without Firmware

 

Hi @stalkhold

 

When you tried the manual update, did you get any errors or any prompts about the update?

 

I suggest trying the update again, if it did not prompt ("1/2" - "2/2").

 

You may reach out to our Support Team for further assistance. https://gopro.com/help/ContactUs

 

If this is a newly purchased camera, you may refer to the same store/ channel you got it from.

 

 

Thanks!

Ej

 

 

 

Highlighted
Hiker
Posts: 66

Re: Fusion without Firmware

It was one of the camera lens which was not calibrated hence it wasn't even updating. Got it replaced it without any problems.