Fusion without Firmware [ New ]

[stalkhold]

I believe I have got here a Fusion without it's software. have a look at what it says when I try to get into any of the modes. Also it keeps on restarting again and again until I pull out the battery. Manual update did not help either.

[aragon1006 · Accepted solution]

Hi @stalkhold

When you tried the manual update, did you get any errors or any prompts about the update?

I suggest trying the update again, if it did not prompt ("1/2" - "2/2").

You may reach out to our Support Team for further assistance. https://gopro.com/help/ContactUs

If this is a newly purchased camera, you may refer to the same store/ channel you got it from.

Thanks!

Ej

[danielr15]

Weird. I'm sure you can get it exchanged without issue.

[aragon1006 · Accepted solution]

Hi @stalkhold

When you tried the manual update, did you get any errors or any prompts about the update?

I suggest trying the update again, if it did not prompt ("1/2" - "2/2").

You may reach out to our Support Team for further assistance. https://gopro.com/help/ContactUs

If this is a newly purchased camera, you may refer to the same store/ channel you got it from.

Thanks!

Ej

[stalkhold]

It was one of the camera lens which was not calibrated hence it wasn't even updating. Got it replaced it without any problems.