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Hiker
Posts: 20

Fusion "wifi not ready" and no option to turn on wifi

[ New ]

I just got off the phone with gopro support and thought I'd make a post just in case anyone else is having the same issue. 

 

My Fusion suddenly lost the ability to connect via wifi. It has been working perfectly for a few months now then suddenly can't connect. When I follow all the support suggestions to reset the camera, the wifi settings, the gopro app, etc. None of it works. There isn't an option to even turn on the wifi at all anymore. Factory reset. Re-install firmware. No luck.

 

So, if your wifi options disappear just call Support. Save yourself the time. It looks like a warranty issue. The wifi antenna died or something. 

 

Pretty infuriating because I brought this camera to use on a trip to Paris and it just died. Not very pleased with the reliability of this device so far and the fact that the work projects I intended to use it for cannot be completed now. I can't stay in another country and wait for an RMA. 


Accepted Solutions
Hiker
Posts: 20

Re: Fusion "wifi not ready" and no option to turn on wifi

[ New ]

I ended up calling GoPro support. After describing the problem they did an RMA and ended up sending me a replacement. If you are having the same issue I'd definitely recommend contacting gopro directly.

View solution in original post


All Replies
Anonymous
Posts: 0

Re: Fusion "wifi not ready" and no option to turn on wifi

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Hello;

 

my fusion gives the same error.

 

How did you solve the problem?

 

I need my help.

Hiker
Posts: 20

Re: Fusion "wifi not ready" and no option to turn on wifi

[ New ]

I ended up calling GoPro support. After describing the problem they did an RMA and ended up sending me a replacement. If you are having the same issue I'd definitely recommend contacting gopro directly.

GoPro
Posts: 6,097

Re: Fusion "wifi not ready" and no option to turn on wifi

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Thanks for letting us know @c-dub-ya

 

Keeps us posted for update or question. 

 

 

 

Thanks,

Jay 

Anonymous
Posts: 0

Re: Fusion "wifi not ready" and no option to turn on wifi

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thank you.
I will call the authorized service.
can solve the problem quickly.

Sightseer
Posts: 2

Re: Fusion "wifi not ready" and no option to turn on wifi

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I too am having this issue now.  Did not see a reply stating what the issues actaully was.  My camera has less than a couple hours of use and has been packed away in the origional packaging for over a year and work fine previously.

GoPro
Posts: 19,976

Re: Fusion "wifi not ready" and no option to turn on wifi

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Hello, @robertw6365. Which camera model do you have? There are troubleshooting steps at GoPro Quik: Wi-Fi Not Ready for you to try. If the issue persists, our Support team at https://gopro.com/help/ContactUs will help you with the next steps. 

Sightseer
Posts: 2

Re: Fusion "wifi not ready" and no option to turn on wifi

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Good Morning @mariustanya.  Thanks for the reply.

 

The camera is the Fusion 360.  I have tried all possible solutions here and even spend about 35 minutes on the phone yesterday with GoPro support without a resolution.  They are escalating the issue up and said they will be back in touch with me.