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Tourist
Posts: 6

Fusion not working

I bought GoPro Fusion in Seattle, USA in September 2019. But from last 2 weeks it is not working.

My GoPro fusion suddenly stopped starting up - I've tried everything:

* Holding Mode button for more than 10s

* Charging it overnight and attempting to start it

* Removing & re-inserting battery

* Trying to start it without a battery but connected to the power via USB

* Trying to start it without the SD cards
Please let me know what I need to do? It should be in warranty
Highlighted
GoPro
Posts: 14,133

Re: Fusion not working

Hi @mansingc0554

 

Please see if resetting the camera will help.  Reset Camera Settings
If it's still the same, proceed with a manual software update. https://gopro.com/update/
Let us know how it goes.

 

Thanks!

Ej

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Tourist
Posts: 6

Re: Fusion not working

Hello GoPro,
As I mentioned in previous post, my GoPro is not even starting here. How can I go to Setting by using MODE button? How Do I need to contact you guys? I am trying contact you guys from last one week. It's simple, it's not working. I need help.
Highlighted
Tourist
Posts: 6

Re: Fusion not working

When GoPro people will contact on issue? How to talk or contact with GoPro Support?
It's really irritating when you are not getting support. Kindly call me or tell me where I need to get help.
Highlighted
Nomad
Posts: 2,881

Re: Fusion not working

If you're having an issue with your camera you need to contact GoPro support directly:

https://gopro.com/help/ContactUs 

 

This is a public forum that Admins get to when they can.  If you contact GoPro directly using the above link you'll get a much faster response.

Highlighted
GoPro
Posts: 6,097

Re: Fusion not working

Hi @mansingc0554,

 

Please visit this website to contact them.

https://gopro.com/help/ContactUs 

 

You have an option to contact them through chat or request a phone call(Callback). 

 

Regards,

-Jay