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Sightseer
Posts: 2

Fusion not powering on or charging

Hi all - I used my 18-month-old Fusion a couple of days ago - downloading video and pictures from a vacation. No issues. Today? It won't power on, and the red light doesn't come on when I plug it in to charge.

Not good. 

I've followed the steps at https://gopro.com/help/articles/solutions_troubleshooting/fusion-will-not-power-on - still no luck. Any suggestions for next steps?




Sightseer
Posts: 1

Re: Fusion not powering on or charging


@andrewj74785 wrote:

Hi all - I used my 18-month-old Fusion a couple of days ago - downloading video and pictures from a vacation. No issues. Today? It won't power on, and the red light doesn't come on when I plug it in to charge.

Not good. 

I've followed the steps at https://gopro.com/help/articles/solutions_troubleshooting/fusion-will-not-power-on - still no luck. Any suggestions for next steps?





Have been facing the same issue for a week

Sightseer
Posts: 1

Re: Fusion not powering on or charging

I just experienced that same failure (Fusion not powering up) and follow the same troubling shooting pr5ocess. Also having no success with GoPro's recommendation, I swapped-out the power brick I was using and that solved the problem. 

 

GoPro
Posts: 12,024

Re: Fusion not powering on or charging

Hello Everyone!

 

The steps on Fusion Will Not Power On should help you out.

You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs   

 

Thanks!
Ej

Sightseer
Posts: 2

Re: Fusion not powering on or charging

Yep, following up with support.  They've been very helpful.  Waiting to hear if it's a replacement or some other solution. given I'm out of the warranty period.


@aragon1006 wrote:

Hello Everyone!

 

The steps on Fusion Will Not Power On should help you out.

You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs   

 

Thanks!
Ej