06-25-2019 10:21 AM
Just purchased a brand new fusion and took test footage to upload and play with. Fusion has latest software(1.8), Fusion studio has latest update(18.104.22.168 b8b265a), MacBook Pro has latest version (10.15). I even reinstalled the software and factory reset the camera and reset the pairig to my phone. I've used the original cable usb-c and and thunderbot 3 cable as well. MicroSD cards are Class 10, U3, A2, 128gb cards. Also, the fusion lcd switches from "Battery" to "USB" and back. What else could I be missing? Thank you.
06-25-2019 11:04 AM
Thanks for choosing GoPro to capture great moments!
Please go over the steps on GoPro Fusion Studio App: Camera Not Recognized When Connected to Computer
Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs
06-25-2019 12:20 PM
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06-27-2019 01:26 PM