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Tourist
Posts: 4

Fusion audio levels too low

I'm finding that the audio levels from the Fusion are really low. Even sitting just a couple feet away from the device in a relatively quiet space, the audio levels on my dialog are reading -20db max (in Premiere Pro). I've tried updating the firmware, factory resetting. I'm trying the beta firmware and Fusion Studio now. I've also tried multiple Fusions, and it seems to be the case with all of them. Am I missing something? 

GoPro
Posts: 8,509

Re: Fusion audio levels too low

 

Hi @andyr273

 

To further isolate the issue, have you tried transferring the file via the GoPro app for mobile?

How was the audio after the beta update?

 

If it's still the same, please reach out to our Support Team to move forward with this concern.

They are available via phone or chat. https://gopro.com/help/ContactUs  

 

Thanks!

Ej

Tourist
Posts: 4

Re: Fusion audio levels too low

I haven't noticed any change since updating to the beta. Levels are still around -24db. I tried two additional cameras as well, with the same results. I have not tried working through the app. The one time I tried to use the app (with the goal of using the remote feature), I was unable to get my cameras to connect. I'll try chatting with someone in support.