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%3CLINGO-SUB%20id%3D%22lingo-sub-78845%22%20slang%3D%22en-US%22%3EFusion%20Update%2C%20inaccurate%20info%20and%20serial%20number%20not%20recognised%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-78845%22%20slang%3D%22en-US%22%3E%3CP%3EJust%20received%20a%20Fusion%20so%20trying%20to%20update%20the%20firmware%20to%20the%20latest%20version.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EGo%20to%20the%20'How%20to%20update%20your%20fusion'.%20Suggests%20I%20use%20the%20app.%20Download%20the%20latest%20app%20on%20iPad%20Air%20and%20on%20connecting%20it%20says%20can't%20use%20the%20app%20with%20Fusion%20as%20not%20supported.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EClick%20manual%20update%20and%20entered%20serial%20number%2Femail%20click.%20No%20message%20just%20a%20red%20outline%20of%20the%20serial%20number.%20Used%20serial%20number%20on%20box%20as%20no%20serial%20number%20under%20battery%20as%20detail%20on%20the%20manual%20update%20page%2C%20although%20found%20it%20near%20the%20USB%20although%20too%20small%20to%20read.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-78845%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EFusion%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-78853%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20Update%2C%20inaccurate%20info%20and%20serial%20number%20not%20recognised%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-78853%22%20slang%3D%22en-US%22%3E%3CP%3Edoes%20it%20connect%20to%20the%20app%20ok%20if%20you%20skip%20the%20update%2C%20if%20so%20you%20can%20access%20the%20serial%20number%20from%20that%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-78856%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20Update%2C%20inaccurate%20info%20and%20serial%20number%20not%20recognised%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-78856%22%20slang%3D%22en-US%22%3E%3CP%3EOk%20so%20Fusion%20does%20not%20work%20with%20the%20ipad%2C%20not%20compatible%2C%20but%20does%20with%20the%20iphone.%20The%20serial%20number%20is%20correct%20just%20not%20recognised.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-84091%22%20slang%3D%22en-US%22%3ERe%3A%20Fusion%20Update%2C%20inaccurate%20info%20and%20serial%20number%20not%20recognised%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-84091%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F43785%22%20target%3D%22_blank%22%3E%40sweetdawn51026%3C%2FA%3E%26nbsp%3B-%20That's%20odd%2C%20are%20you%20including%20any%20spaces%3F%20The%20only%20letter%20within%20the%20serial%20number%20should%20be%20the%20first%20character%20(%22C%22)%2C%20with%20the%20remaining%2013%20charcters%20being%20numbers.%20Give%20this%20proxy%20serial%20number%20a%20try%3A%20%22C3200000000000%22%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Tourist
Posts: 2

Fusion Update, inaccurate info and serial number not recognised

Just received a Fusion so trying to update the firmware to the latest version.

 

Go to the 'How to update your fusion'. Suggests I use the app. Download the latest app on iPad Air and on connecting it says can't use the app with Fusion as not supported. 

 

Click manual update and entered serial number/email click. No message just a red outline of the serial number. Used serial number on box as no serial number under battery as detail on the manual update page, although found it near the USB although too small to read.

Backpacker
Posts: 910

Re: Fusion Update, inaccurate info and serial number not recognised

does it connect to the app ok if you skip the update, if so you can access the serial number from that

Tourist
Posts: 2

Re: Fusion Update, inaccurate info and serial number not recognised

Ok so Fusion does not work with the ipad, not compatible, but does with the iphone. The serial number is correct just not recognised.

edg
GoPro
Posts: 28

Re: Fusion Update, inaccurate info and serial number not recognised

@sweetdawn51026 - That's odd, are you including any spaces? The only letter within the serial number should be the first character ("C"), with the remaining 13 charcters being numbers. Give this proxy serial number a try: "C3200000000000"