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Tourist
Posts: 2

Re: Fusion Studio "Can't render GF030001.JPG, GB030001.JPG. Some files were not imported. (218)

How does this help by contacting customer service?  I have 4 days woth of footage, and none are renderable.  So far, GoPro Fusion really sucks....

GoPro
Posts: 11,601

Re: Fusion Studio "Can't render GF030001.JPG, GB030001.JPG. Some files were not imported. (218)

 

Hi @dejansmaicphoto

 

They should be able to assist you in isolating where the trouble might be.

If necessary, they can also get the issue escalated to another team.

 

https://gopro.com/help/ContactUs

 

Thanks!

Ej

Tourist
Posts: 2

Re: Fusion Studio "Can't render GF030001.JPG, GB030001.JPG. Some files were not imported. (218)

Any news on this error ?  4 Week of vaction footage and I am getting this error.

This doesnt look good, too many errors with the fusion camera. 

GoPro
Posts: 4,804

Re: Fusion Studio "Can't render GF030001.JPG, GB030001.JPG. Some files were not imported. (218)

 

Hi @greendusk03565

 

Please make sure that both front and back file is imported. 

If they are there and same issue persist please contact our customer support team via phone or chat: https://gopro.com/help/ContactUs

 

 

Regards,

-Jay