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Anonymous
Posts: 0

Fusion Studio "Can't render GF030001.JPG, GB030001.JPG. Some files were not imported. (218)"

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I am getting this error message when I try to add a set of multishot photos I took on my Fusion yesterday.  When I go into the folders I can open these photos, any idea why Fusion Studio is throwing an error?


Accepted Solutions
GoPro
Posts: 19,608

Re: Fusion Studio "Can't render GF030001.JPG, GB030001.JPG. Some files were not imported. (218)

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Hello @megasand8585

 

If you haven't already, please contact our Support team for further assistance on this matter. You can connect with them through phone or chat here https://gopro.com/help/ContactUs

 

Thanks, 
Marius

View solution in original post


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Anonymous
Posts: 0

Re: Fusion Studio "Can't render GF030001.JPG, GB030001.JPG. Some files were not imported. (218)

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GoPro, I need a response on this, I have an entire sequence I cannot use and I need to know why.  Since my origional post on this thread I have copied all of the .jpg files into a single folder and attempted to open them with Fusion Studio.  I get the same error for the first front and back file.  I even tried to delete the files that were cited in the error, and Fusion Studio throws an error for the next two files, always the first front and first back file in the set.

Anonymous
Posts: 0

Re: Fusion Studio "Can't render GF030001.JPG, GB030001.JPG. Some files were not imported. (218)

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Hi,

I have the same error....
how come? because i need to know! soon im leavind to kilimanjaro.. 

GoPro Community Manager
Posts: 7,797

Re: Fusion Studio "Can't render GF030001.JPG, GB030001.JPG. Some files were not imported. (218)

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I reached out to some of our Fusion Studio experts and they have seen this as well in very specific situations. For example, if the exposures on either side of the Fusion are significantly different, it can make it difficult for Fusion Studio to find reference points to complete the stitching process. Do you know if that might be the situation in this case?

 

Also, is this happening on all of your shots, or just this one?

 

Jeff

Anonymous
Posts: 0

Re: Fusion Studio "Can't render GF030001.JPG, GB030001.JPG. Some files were not imported. (218)

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I solve error 218 by making sure I had the .lrv and .thm in the same folder as the .mp4 when importing to Fusion Studio.
Anonymous
Posts: 0

Re: Fusion Studio "Can't render GF030001.JPG, GB030001.JPG. Some files were not imported. (218)

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None of these things seem to apply for me and I'm getting the error. Exposure levels shoudl be fine (I have rendered other videos along the same path a day or two before), loaded source files from SD card to my Macbook's hard drive before importing and all MP4, LRV, WAV, and THM files seem to be there (it is a 14+ minute video which is broken up into 7 minute segments so it looks like there is only 1 THM file for the whole thing).

 

I traveled to Austin to get this video for work and now find out it won't render when I'm home thousands of miles away. GoPro what's the deal?

Anonymous
Posts: 0

Re: Fusion Studio "Can't render GF030001.JPG, GB030001.JPG. Some files were not imported. (218)

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Same problem. Cannot get my first videos rendered in fusion studio. I can select both mp4 files and open in the gopro VR application, but under no way can I get them into fusion studio 1.1 on my macbook to be able to edit or see the footage. I have tried multiple folder schematics to see if I didnt include the right file types. NOTHING! come on go pro, I rely on you guys for my camera and gear company. This is something I expect from a sony product. lol

Anonymous
Posts: 0

Re: Fusion Studio "Can't render GF030001.JPG, GB030001.JPG. Some files were not imported. (218)

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same problem here
come on gopro

Anonymous
Posts: 0

Re: Fusion Studio "Can't render GF030001.JPG, GB030001.JPG. Some files were not imported. (218)

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Hi, just got my Fusion yesterday... same issue here.

Has anyone found a fix or at leas an workaround?

Error 218.jpg
Anonymous
Posts: 0

Re: Fusion Studio "Can't render GF030001.JPG, GB030001.JPG. Some files were not imported. (218)

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So I reached out to support and they currently have my files and have engineers looking at them to see if they can save them... Fingers crossed, but I'm not holding out hope.

 

The rep told me Error 218 relates to one or more of the following:


1. Camera Firmware needs to be updated
2. Some shots are incoherent. Examples:
- the user dropped a 2 chapter video, and the second chapter misses the back face,
- the user dropped a single file/set of files for a face,
- the user dropped the chapter one for a face, and the chapter two for the other face,
- the user dropped duplicate files (same shot id, same chapter): result is we have per example 2 chapter 0 for the same shot

 

None of these actually pertained to me... firmware was up to date and I didn't drop anything (at least intentionally). I did notice however that when I connected to the camera from my phone, one of the chapters in my video looked different than the others and when I went to view it fullscreen in the app it didn't load (just black). I assume this means that file was corrupted, but I don't believe it was due to anything I did. Screenshot attached (notice the top right one not being circular... Chapter 1 of 3... other chapters I can view fine)

 

Along the way he had me format my SD cards (not just deleting files, actually going into Disk Utility on OS X and clearing it that way), then recording a new video and seeing if it loaded fine in Fusion Studio and it did... so if you are being held up from recording more, I would advise dumping the files on your cards to something local like your computer or an external HD, formatting your cards, and recording again. Hopefully it's just a matter of one of your video files being corrupted.

 

I will report back when I hear from GoPro and if they were able to save the footage or not as well as any explanation they can give.

IMG_4170.PNG
Anonymous
Posts: 0

Re: Fusion Studio "Can't render GF030001.JPG, GB030001.JPG. Some files were not imported. (218)

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Any other updates from this? I have an impoort clip that got lost. I'm using Fusion 1.1 to render, and I did update GoPro Fusion to the latest version before recording (as with the earlier poster, I don't seem to fit into any of the categories neatly). I have had the GoPro turn off on me a few times while recording because (my guess) the room was hot, and I was going over 10 minutes in video. I've successfully recorded 45 minutes straight previous instances, so this wasn't always the case, but on this one particular day the room temp hit 80 degrees and I've had it shut-off on me. All other instances worked fine, but one file is corrupt.

 

I'll also note, I did have this issue happen previously, but Fusion 1.1 fixed the problem. This one clip, though, hasn't been fixed and not really sure what to do next.... 

Anonymous
Posts: 0

Re: Fusion Studio "Can't render GF030001.JPG, GB030001.JPG. Some files were not imported. (218)

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Unfortunately not a great update... they asked me for the files and said they'd work on them to see if they could salvage, but then said it didn't look good and offered to replace the camera in case it was a hardware issue (doubtful, but why not give it a shot). The bummer is lost footage is not replaceable...

 

Ultimately, my lost footage wasn't the end of the world for the project I was doing so I guess NBD... but if this happened on some epic snowboarding run or something it might be enough to get me to leave the GoPro ecosystem altogether... :-/

 

Can't hurt to reach out and see if they can do something, but I wouldn't get your hopes up.

Anonymous
Posts: 0

Re: Fusion Studio "Can't render GF030001.JPG, GB030001.JPG. Some files were not imported. (218)

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Same problem can't render....   also load from 2 folder, back and front are weird, should you just drag and drop all files you need like any other software do??

Explorer
Posts: 13,045

Re: Fusion Studio "Can't render GF030001.JPG, GB030001.JPG. Some files were not imported. (218)

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Create a folder. From the SD, put the front folder and back folder inside your newly created folder. When choosing your media, select the folder you created. Don't mess with the files inside the front or back folders.
Tourist
Posts: 1

Re: Fusion Studio "Can't render GF030001.JPG, GB030001.JPG. Some files were not imported. (218)

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I'm getting the same issue.  I have upgraded the camera to 1.80 and formatted cards fresh.  Also I tried this on 1.20 of fusion studio on mac and pc.  

The only way i can get video off the camera is using the app and i'm limited to 0:33 clips this way.

 

I also tried renaming/removing the mentioned file in the error to see if i could proceed with the rest, however it will throw this error continually.  

 

I'm trying to import from a directory that has the back/front folders copied in along with connecting the camera via usb.

GoPro
Posts: 19,608

Re: Fusion Studio "Can't render GF030001.JPG, GB030001.JPG. Some files were not imported. (218)

[ New ]

Hello @megasand8585

 

If you haven't already, please contact our Support team for further assistance on this matter. You can connect with them through phone or chat here https://gopro.com/help/ContactUs

 

Thanks, 
Marius

Tourist
Posts: 6

Re: Fusion Studio "Can't render GF030001.JPG, GB030001.JPG. Some files were not imported. (218)

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How does this help by contacting customer service?  I have 4 days woth of footage, and none are renderable.  So far, GoPro Fusion really sucks....

GoPro
Posts: 27,018

Re: Fusion Studio "Can't render GF030001.JPG, GB030001.JPG. Some files were not imported. (218)

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Hi @dejansmaicphoto

 

They should be able to assist you in isolating where the trouble might be.

If necessary, they can also get the issue escalated to another team.

 

https://gopro.com/help/ContactUs

 

Thanks!

Ej

Tourist
Posts: 2

Re: Fusion Studio "Can't render GF030001.JPG, GB030001.JPG. Some files were not imported. (218)

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Any news on this error ?  4 Week of vaction footage and I am getting this error.

This doesnt look good, too many errors with the fusion camera. 

GoPro
Posts: 6,097

Re: Fusion Studio "Can't render GF030001.JPG, GB030001.JPG. Some files were not imported. (218)

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Hi @greendusk03565

 

Please make sure that both front and back file is imported. 

If they are there and same issue persist please contact our customer support team via phone or chat: https://gopro.com/help/ContactUs

 

 

Regards,

-Jay