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Hiker
Posts: 8

Fusion Studio 1,3 crashing on OSX High Sierra

Looking for some community support...

 

Anyone using Fusion Studio 1.3 on a MacPro 2013 desktop with D700 graphics?

 

I'm trying to stitch a 5.2K clip in ProRes, and I'm getting hard crashes of the software and OS, resulting in an auto reboot of the MacPro.

 

I deleted the software and preferences, did a clean install of Fusion Studio and I got a short clip rendered once, but then started getting the crashes again.

 

I submitted documentation to support last week, but nothing actionable yet. I need to get moving on this project, so any thoughts from the community would be great.

 

Thanks!

 

Bill

GoPro
Posts: 6,029

Re: Fusion Studio 1,3 crashing on OSX High Sierra

 

Hi @hpictures

 

What OS version is your Mac on?

Have you tried rendering using different settings? Does the crashing issue persists?

 

If a case has been created with the Support Team, you may follow up with them by phone or chat.

https://gopro.com/help/ContactUs  

 

Thanks!

Ej

Hiker
Posts: 8

Re: Fusion Studio 1,3 crashing on OSX High Sierra

Hi EJ,

 

Thanks for the reply.

 

I spoke with support last Thursday. Case opened, but nothing back yet. I submitted the system spec, and the syslog with the activity right beforce the hard crash.  

 

Mac Pro 6-Core Intel Xeon E5, 3.5 GHz, 32 GB RAM, Dual AMD FirePro D700 graphics, 12 GB VRAM total. OSX 10.13.6.

 

I tried with Cineform, ProRes and h.264, 5.2, and 4K. Different settings on stabilization, and d.warp on / off. No difference between them,  

 

I also removed all the peripherals from the system, and reset the PRAM. No luck there either. All the software on my system is the normal creative stuff, so no special extensions running.

 

I created a virgin image of Mojave with no other sofware on it that I'll try tonight. I notices a large number of qmaster errors in the log during the render. Could be a red herring, but maybe not. I understand qmaster is not part of Mojave. So we will see. The only other interesting log lines on launch of Fusion Studio was this:

 

Nov 5 19:59:53 Harbors-Mac-Pro FusionStudio[606]: assertion failed: 17G3025: libxpc.dylib + 75013 [0BC7AD67-671D-31D4-8B88-C317B8379598]: 0x89
Nov 5 19:59:53 Harbors-Mac-Pro com.apple.xpc.launchd[1] (com.apple.qmaster.qmasterd): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
Nov 5 20:00:00 Harbors-Mac-Pro FusionStudio[606]: objc[606]: Class FIFinderSyncExtensionHost is implemented in both /System/Library/PrivateFrameworks/FinderKit.framework/Versions/A/FinderKit (0x7fffb3fbbc90) and /System/Library/PrivateFrameworks/FileProvider.framework/OverrideBundles/FinderSyncCollaborationFileProviderOverride.bundle/Contents/MacOS/FinderSyncCollaborationFileProviderOverride (0x117341cd8). One of the two will be used. Which one is undefined.
Nov 5 20:00:00 Harbors-Mac-Pro FusionStudio[606]: BUG in libdispatch client: kevent[mach_recv] monitored resource vanished before the source cancel handler was invoked

 

Something looks a little messy on the surface. Maybe a program guy can clear up the meaning of them.

 

Given the large number of threads about Fusion Studio crashing on multiple platforms, it would be great to figure out what we can do to help figure it out.

 

Kick it up the chain and lets see what happens.

 

Bill

 

 

 

 

Highlighted
Hiker
Posts: 8

Re: Fusion Studio 1,3 crashing on OSX High Sierra

Hi All,

 

An update Fusion Studio renderd the clip for only about 20 minutes before crashing the computer again, this time on a fresh install of Mojave.

 

Maybe it's something in the MacPro hardware. If any engineers are monitoring the support hub, drop me a note and I'll be happy to provide any testing necesary to get to the bottom of this.

 

Thanks!

 

Bill

GoPro
Posts: 3,505

Re: Fusion Studio 1,3 crashing on OSX High Sierra

 

Hi @hpictures,

 

Please try to update or uninstall and reinstall the app. 

There is a new update.

 

Please let us know.

 

Regards,

-Jay 

Hiker
Posts: 8

Re: Fusion Studio 1,3 crashing on OSX High Sierra

Hi Jay,

 

Thanks for the note. I went to grab the new version, and it's the same one I've been using. 1.3, dated 09-11.

 

Are you saying there is a v 1.4?

 

Thanks!

 

Bill

GoPro
Posts: 3,505

Re: Fusion Studio 1,3 crashing on OSX High Sierra

 

Hi @hpictures

 

Sorry I was just confused earlier. 

The New Version is for Quik not Fusion Studio. 

 

We'll work on this and check if this is a software or a hardware problem. 

We'll replicate the issue if we can. 

 

Regards,

-Jay