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Reply
Tourist
Posts: 3
Accepted Solution

Fusion Frozen in The Update Cycle

Hi,

after I updated my fusion to firmware 1.60 via ios, fusion screen is stuck between the "exclamation mark" and "part 1/2 is loading" signs. Tried to do the manual update procedure, card re-format but the cam still seems to be stuck on those signs.

Is there anything else I can do?

Tia


Accepted Solutions
GoPro
Posts: 3,924

Re: Fusion Frozen in The Update Cycle

Hey @supercliff13248,

 

Here's one more thing we can try:

  • Ensure you're using a compatible charging source, and fully charge the camera's battery.
  • Then, we'll need to attempt the update process again: 
    1. Reformat both SD cards using your computer (Windows | Mac). 
    2. Then, reformat both SD cards using Fusion
    3. Remove the SD card in slot #1 (the card closest to the front of the camera/screen), and copy your previously downloaded UPDATE folder (not UPDATE.zip) back on to the SD card. 
    4. With the camera off, insert the card with the UPDATE folder into back into slot #1 (the blank card must be in slot #2). 
    5. Power the camera on and allow 10-15 minutes for the camera to get past the "1/2" update screen.

In the event that you're still unable to get the camera to progress beyond the "1/2" update screen, attempt this process with a secondary SD card, if available.

 

Best,

Ryan

View solution in original post


All Replies
GoPro
Posts: 3,924

Re: Fusion Frozen in The Update Cycle

Hey Tia,

 

@supercliff13248

 

If you are still having trouble getting that updated give these steps a try:

 

1. Format both SD Cards

2. Swap SD1 and SD2

3. Load the firmware on the new SD1

4. Follow manual update steps

 

Let us know how it goes!

 

Cheers,

Ryan

Highlighted
Tourist
Posts: 3

Re: Fusion Frozen in The Update Cycle









@ryanv12566 wrote:

Hey Tia,

 

@supercliff13248

 

If you are still having trouble getting that updated give these steps a try:

 

1. Format both SD Cards

2. Swap SD1 and SD2

3. Load the firmware on the new SD1

4. Follow manual update steps

 

Let us know how it goes!

 

Cheers,

Ryan


Hi Ryan,

 

tried your advice but the fusion still stuck in upgrade cycle hell : (

 

 

Thanks a lot and t-thanks i-n a-dvance (ie:Tia, I should write in capitals ; )

 

Regards

Fuat Domanic

 

GoPro
Posts: 3,924

Re: Fusion Frozen in The Update Cycle

Hey @supercliff13248,

 

Here's one more thing we can try:

  • Ensure you're using a compatible charging source, and fully charge the camera's battery.
  • Then, we'll need to attempt the update process again: 
    1. Reformat both SD cards using your computer (Windows | Mac). 
    2. Then, reformat both SD cards using Fusion
    3. Remove the SD card in slot #1 (the card closest to the front of the camera/screen), and copy your previously downloaded UPDATE folder (not UPDATE.zip) back on to the SD card. 
    4. With the camera off, insert the card with the UPDATE folder into back into slot #1 (the blank card must be in slot #2). 
    5. Power the camera on and allow 10-15 minutes for the camera to get past the "1/2" update screen.

In the event that you're still unable to get the camera to progress beyond the "1/2" update screen, attempt this process with a secondary SD card, if available.

 

Best,

Ryan

Sightseer
Posts: 2

Re: Fusion Frozen in The Update Cycle

How do you reformat your cards? I'm use to formatting my cards in a camera. 'm confused by you just saying to reformat the cards in the computer.

 

Could you explain how step by step how to do that in a mac?

 

 

Sightseer
Posts: 2

Re: Fusion Frozen in The Update Cycle

Also you can't format the cards in Fusion when it is stuck in this update mode. You can't do anything with the camera. So how do we format these cards if we can't get access to Fusion?

GoPro
Posts: 3,924

Re: Fusion Frozen in The Update Cycle

@mrmovie

 

Here is how to format those cards in the computer:

 

https://gopro.com/help/articles/Solutions_Troubleshooting/SD-Card-Reformat-on-a-Mac-Computer

 

Best,

Ryan

Tourist
Posts: 3

Re: Fusion Frozen in The Update Cycle


@ryanv12566 wrote:

@mrmovie

 

Here is how to format those cards in the computer:

 

https://gopro.com/help/articles/Solutions_Troubleshooting/SD-Card-Reformat-on-a-Mac-Computer

 

Best,

Ryan


Hi Ryan, 

I did the computer reformat on Mac and swap sd1/2 procedure as you recommended but the fusion is still in uprade cycle (1/2 loading and exclamation mark) screen hell... Therefore your recommendation of re-reformatting sd’s on fusion is not possible

(if I had a second fusion ; )

It’s such a shame on Gopro’s behalf : (

Thanks

Fuat Domanic