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Tourist
Posts: 2

Full Video Length Not Downloading to Computer

Hi! I have a video that is 15:24 long on my camera, but when I trasnfer to my phone via the app or via USB to my computer, the clip ends up only being 8:16 long. I've tried numerous times and can't figure out how to fix this. 

GoPro
Posts: 8,509

Re: Full Video Length Not Downloading to Computer

 

Hi @stoutflame32443

 

There is a chance that the video was chaptered.

Were you able to check if there are 2 clips for the said video?

If your camera has a screen, are you able to play the full video on the camera?

 

Regards,

Ej

Tourist
Posts: 2

Re: Full Video Length Not Downloading to Computer

There is only the one video on the camera and I can watch the whole thing from the screen.

GoPro
Posts: 8,509

Re: Full Video Length Not Downloading to Computer

 

Hi @stoutflame32443

 

Good to hear that the video plays in full on the camera, at least this confirms that the file is still good.

What camera and SD card are you using?

How did you transfer the file to your computer? Is it via USB cable or via SD adapter?

 

While I am not certain as to why this is happening, I will recommend doing additional recordings to identify if this happens to all videos.

Before proceeding, should you need to save the first video, I recommend doing it via SD adapter to ensure that the full video is saved.

Once saved, you can also format the SD card.

 

Let us know how it goes.

 

Thanks!

Ej