08-08-2018 12:02 PM
Hi! I have a video that is 15:24 long on my camera, but when I trasnfer to my phone via the app or via USB to my computer, the clip ends up only being 8:16 long. I've tried numerous times and can't figure out how to fix this.
08-08-2018 12:28 PM
08-08-2018 02:50 PM
Good to hear that the video plays in full on the camera, at least this confirms that the file is still good.
What camera and SD card are you using?
How did you transfer the file to your computer? Is it via USB cable or via SD adapter?
While I am not certain as to why this is happening, I will recommend doing additional recordings to identify if this happens to all videos.
Before proceeding, should you need to save the first video, I recommend doing it via SD adapter to ensure that the full video is saved.
Once saved, you can also format the SD card.
Let us know how it goes.