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Sightseer
Posts: 2

Frozen so I can't update or reset to factory settings or anything suggested.

First of all I don't know who "sweetjump4773" is. It's not me but it's got my email address listed so I don't even care at this point. I'm with the guy that posted that he was fed up with the GoPro. Me too. I bought this last year in June so of course, the manufacturer's warranty is over and Best Buy isn't going to do anything because I didn't buy their warranty. First, the door to the ports comes off and I can't get it replaced because I can't read the number inside the battery well that GoPro support asked me for and can only replace if they have it (manufacturer's number?) so I just make sure not to use it around water. I haven't even used it that much in the time that I've had it. I bought it to document the last day's of my beloved dog that died of cancer and then put it up only to use it for the occasional holiday or birthday. Now it's frozen. The touch screen isn't responsive. I'm sooo frustrated!

Adventurer
Posts: 9,317

Re: Frozen so I can't update or reset to factory settings or anything suggested.

how to read the serial on the camera if screen fails
Adventurer
Posts: 9,317

Re: Frozen so I can't update or reset to factory settings or anything suggested.

your gopro rep should have known th answer I suggest call again vid shows how to read it

Sightseer
Posts: 2

Re: Frozen so I can't update or reset to factory settings or anything suggested.

Why? What is that going to do? Also, I know how to read it. I can't. It's too small. That was the problem. 

GoPro
Posts: 9,664

Re: Frozen so I can't update or reset to factory settings or anything suggested.

Hello @sweetjump4773

 

The id is generated when signing in.

You can have it changed through gopro.com

Once logged it, go to Account> Settings. You can change your nickname once per hour.

The side door which covers the charging port is removable.

Check the video on this link for reference.

 

Here are ways to get the camera's serial number: How to Find Your GoPro Serial Number

For freezing issues, please try the steps on Camera Freezes Up

 

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs 

 

Thanks!

Ej