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Tourist
Posts: 2
Accepted Solution

Froze during update

Used my Hero 5 Black and when I downloaded photos it asked me to update.  When I ran update, the camera froze and now will not power on at all.  Any help would be great.


Accepted Solutions
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GoPro
Posts: 3,924

Re: Froze during update

Hi @ambersalmon,

 

The manual update is a different process is different from updating through Quik. If you follow the link that Jeff provided and select "Update your camera manually" that should help out!

 

Best,

Ryan

View solution in original post


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GoPro Community Manager
Posts: 7,037

Re: Froze during update

@ambersalmon - It's likely that the update didn't install completely. Try doing a manual update on the camera's firmware. Hopefully that should resolve this for you.

 

Instructions are at the bottom of the page at https://gopro.com/update/hero5.

 

Jeff

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Tourist
Posts: 2

Re: Froze during update

Thank you. When I use QUIK to update it isn't recognizing that I have my camera connected to the computer....because it's frozen. When I put battery in and insert the card, it does have a red light. But will NOT turn on or be recognized.  Anything else?

Highlighted
GoPro
Posts: 3,924

Re: Froze during update

Hi @ambersalmon,

 

The manual update is a different process is different from updating through Quik. If you follow the link that Jeff provided and select "Update your camera manually" that should help out!

 

Best,

Ryan