04-07-2020 10:14 AM
@gttom21, thanks for providing the photo of your camera. Please check if the image quality of the camera is affected -- you can take a test photo or record a video. If the results aren't fine, you can contact our Support Team so they can assist you further in the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.
Alternatively, if the camera was purchased at a retailer and since this is an out-of-the-box issue, you can reach out to the retailer for faster turn around time.