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Reply
Sightseer
Posts: 3
Accepted Solution

Front light stays on

I have a GoPro hero 6 black. I have been having issues with responsiveness. The camera won’t turn off and the front light stays on all the time. When I remove the battery it obviously shuts off, but as soon as I put it back in the front blue light goes on and the camera turns on. The record button works and the screen reaponds to action but the side button won’t work or flip through the options. I can voice activate shut it off but it turns right back on. I have factory reset the camera and it is up to date. Very frustrating.

Accepted Solutions
Explorer
Posts: 12,210

Re: Front light stays on

Remove your SD card and then go Into Preferences and do a factory reset. Do not put the card back into the camera. If the issue goes away, then your problem is coming from the SD card. If it persist, there is an issue with the camera and you should contact the GoPro Support Team https://gopro.com/help/ContactUs

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All Replies
GoPro
Posts: 4,106

Re: Front light stays on

 

Sorry for the inconvenience @kevinp24758

 

Have you tried turning off the wireless connection before you turn off the camera?

Also have you tried disabling voice command before you turn off the camera?

 

And how do you turn off the camera?

 

Please let us know.

 

Thanks!

-Jay 

Sightseer
Posts: 3

Re: Front light stays on

Thanks for the reply,

Yes, I have tried any setting that I can think of including the two mentioned above.

The camera will not turn off unless I take out the battery.

As soon as I put the battery in, almost immediately, the small light on the front turns on and so does the camera. There is no way to turn it off.

Thanks for your help!
GoPro
Posts: 4,106

Re: Front light stays on

 

Got it @kevinp24758,

 

Please try to reset the camera to factory settings. 

After that try to install a new firmware update manually: https://gopro.com/help/articles/how_to/software-update-instructions-for-hero6-black

 

Please let us know if manual update and resetting will work.

 

Regards,

-Jay 

Sightseer
Posts: 3

Re: Front light stays on

Just tried the manual update, no change in the camera. Same issues as before. It did seem to update though, it turned on and off and got the check mark at the end. 

Explorer
Posts: 12,210

Re: Front light stays on

Remove your SD card and then go Into Preferences and do a factory reset. Do not put the card back into the camera. If the issue goes away, then your problem is coming from the SD card. If it persist, there is an issue with the camera and you should contact the GoPro Support Team https://gopro.com/help/ContactUs