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Tourist
Posts: 3

Front lcd not working - hero 8 black

[ New ]
Unfortunately, the front digital screen beside the camera lens will not turn on despite resetting and formatting the camera multiple times. Didn't take any knocks or bangs just stopped working. Any help? What should I do. Thanks

Accepted Solutions
GoPro
Posts: 12,528

Re: Front lcd not working - hero 8 black

[ New ]

@mark98long, If you haven't yet, try again after clearing cache and cookies or using a different browser. You may also explore using an incognito browser to see if it makes a difference.
 

Once on the https://gopro.com/help/ContactUs page, fill out the form and you will be given an option to initiate a chat conversation or to request a callback. Be sure to put in your best contact number on the form.

 

If having trouble connecting to our Chat Support team. You may try changing the location and language to "US, English" on the webpage.

View solution in original post


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GoPro
Posts: 6,097

Re: Front lcd not working - hero 8 black

[ New ]

Hi @mark98long,

 

Please try to download and install new camera firmware: https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras

Make sure to follow manual firmware update. 

 

 

If issue persist please contact GoPro customer support. 

https://gopro.com/help/ContactUs

 

 

 

-jay

Tourist
Posts: 3

Re: Front lcd not working - hero 8 black

[ New ]
Thanks for your help but while attempting this, the main rear screen stopped functioning properly aswell, strange colours started appearing on the display, perhaps it's a loose or broken ribbon cable, or some internal hardware malfunction.this is very onusual as it hasnt taken any physical damage while using it. I have a picture attached below. Thanks anyway.
Snapchat-693828360.jpg
GoPro
Posts: 6,097

Re: Front lcd not working - hero 8 black

[ New ]

Got it @mark98long,

 

Looks like it's a hardware problem.

Please contact GoPro customer support they can help you with that.

 

 

-Jay

Tourist
Posts: 3

Re: Front lcd not working - hero 8 black

[ New ]
Thanks, but I cannot access Gopro customer support page as it will not load on multiple devices and networks. is this page in existance or can i do something else to contact gopro support?
GoPro
Posts: 12,528

Re: Front lcd not working - hero 8 black

[ New ]

@mark98long, If you haven't yet, try again after clearing cache and cookies or using a different browser. You may also explore using an incognito browser to see if it makes a difference.
 

Once on the https://gopro.com/help/ContactUs page, fill out the form and you will be given an option to initiate a chat conversation or to request a callback. Be sure to put in your best contact number on the form.

 

If having trouble connecting to our Chat Support team. You may try changing the location and language to "US, English" on the webpage.