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%3CLINGO-SUB%20id%3D%22lingo-sub-32938%22%20slang%3D%22en-US%22%3EFront%20Screen%20Not%20working%20without%20removing%20battery!!!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-32938%22%20slang%3D%22en-US%22%3E%3CP%3EFront%20screen%20not%20working%20corretly!!!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E-Already%20manually%20updated%20camera%20with%20the%20latest%20firmware%20(1.57).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E-Front%20screen%20only%20works%20when%20the%20battery%20is%20removed%20and%20then%20replaced.%20%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CIMG%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F1790iDFAC58E60C6B7B18%2Fimage-size%2Fsmall%3Fv%3D1.0%26amp%3Bpx%3D-1%22%20border%3D%220%22%20alt%3D%22IMG_6468.JPG%22%20title%3D%22IMG_6468.JPG%22%20%2F%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20i%20simply%20turn%20it%20OFF%20without%20taking%20the%20battery%20out%2C%20the%20front%20screen%20doesnt%20work%20when%20I%20turn%20it%20ON.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CIMG%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F1789i33316CF2F62A293A%2Fimage-size%2Fsmall%3Fv%3D1.0%26amp%3Bpx%3D-1%22%20border%3D%220%22%20alt%3D%22IMG_6469.JPG%22%20title%3D%22IMG_6469.JPG%22%20%2F%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHELP!!!!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-32938%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-32992%22%20slang%3D%22en-US%22%3ERe%3A%20Front%20Screen%20Not%20working%20without%20removing%20battery!!!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-32992%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3Ca%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F19481%22%3E%40masjb%3C%2Fa%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20feel%20that%20issues%20like%20this%20are%20best%20resolved%20with%20the%20help%20of%20a%20Support%20rep%2C%20as%20there%20are%20a%20lot%20of%20factors%20they%20will%20want%20to%20examine%20to%20determine%20where%20the%20issue%20is%20occurring.%3CBR%20%2F%3E%20%26nbsp%3B%3CBR%20%2F%3E%20You%20can%20reach%20out%20by%20using%20the%20%22Contact%20Sales%20and%20Support%22%20link%20on%20the%20main%20Support%20page%2C%20or%20by%20calling%20us%20at%20(855)%20635-3578.%3CBR%20%2F%3E%20%26nbsp%3B%3CBR%20%2F%3E%20I%20hope%20this%20helps.%3CBR%20%2F%3E%20%26nbsp%3B%3CBR%20%2F%3E%20Cheers!%20Keith%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Tourist
Posts: 3

Front Screen Not working without removing battery!!!

Front screen not working corretly!!!

 

-Already manually updated camera with the latest firmware (1.57).

 

-Front screen only works when the battery is removed and then replaced.  

 

IMG_6468.JPG

 

If i simply turn it OFF without taking the battery out, the front screen doesnt work when I turn it ON.

 

IMG_6469.JPG

 

HELP!!!!

 

GoPro
Posts: 80

Re: Front Screen Not working without removing battery!!!

Hi @masjb

 

I feel that issues like this are best resolved with the help of a Support rep, as there are a lot of factors they will want to examine to determine where the issue is occurring.
 
You can reach out by using the "Contact Sales and Support" link on the main Support page, or by calling us at (855) 635-3578.
 
I hope this helps.
 
Cheers!
Keith 

Adventurer
Posts: 8,962

Re: Front Screen Not working without removing battery!!!

DO you have the back screen lit correctly? was it working correctly before the update?

Tourist
Posts: 3

Re: Front Screen Not working without removing battery!!!

I'm already in contact with a rep, she told me that "it looks like there could be a fault with the camera and we'll need to begin the process to make sure the camera is covered under warranty."

 

I personally doubt it, i think its from the firmware update because it's actually the 2nd camera this happened to me within the week.  I returned the 1st camera to best buy because of the same reason.  Is it possible to revert back to the old firmware?

Tourist
Posts: 3

Re: Front Screen Not working without removing battery!!!

The back screen is lit correlty without any problem...but I'm not sure if the front screen is working correctly before the update because I updated both cameras right away.

Adventurer
Posts: 8,962

Re: Front Screen Not working without removing battery!!!

[ Edited ]

Well like said firmware can currupt. they also say to manually update which  may have  the better fw. but  seems if this firmware is  known in its filesize is correctly cloading

 

 glad you are getting an RMA if you  are with a return period go back and return, if out ofreturn then  its no question you got till Oct 2017  and  its over 90 days so they will replace with a refurb  If you had the care pkg you would have  only a year and st from the date purchase. 

 

 

So getting a care pkg to only offer   a year, not an additional year to the warranty. and while  stores may have two and three years that would have been the best option.

 

Maybe that is why these cams became cheaper and we opted not to get the pkg and   takea 50/50 chance

 

of ot working