02-13-2017 12:45 AM
Front screen not working corretly!!!
-Already manually updated camera with the latest firmware (1.57).
-Front screen only works when the battery is removed and then replaced.
If i simply turn it OFF without taking the battery out, the front screen doesnt work when I turn it ON.
02-13-2017 10:04 AM
I feel that issues like this are best resolved with the help of a Support rep, as there are a lot of factors they will want to examine to determine where the issue is occurring.
You can reach out by using the "Contact Sales and Support" link on the main Support page, or by calling us at (855) 635-3578.
I hope this helps.
02-13-2017 10:05 PM
I'm already in contact with a rep, she told me that "it looks like there could be a fault with the camera and we'll need to begin the process to make sure the camera is covered under warranty."
I personally doubt it, i think its from the firmware update because it's actually the 2nd camera this happened to me within the week. I returned the 1st camera to best buy because of the same reason. Is it possible to revert back to the old firmware?
02-13-2017 10:10 PM
The back screen is lit correlty without any problem...but I'm not sure if the front screen is working correctly before the update because I updated both cameras right away.
02-14-2017 02:09 AM - edited 02-14-2017 02:11 AM
Well like said firmware can currupt. they also say to manually update which may have the better fw. but seems if this firmware is known in its filesize is correctly cloading
glad you are getting an RMA if you are with a return period go back and return, if out ofreturn then its no question you got till Oct 2017 and its over 90 days so they will replace with a refurb If you had the care pkg you would have only a year and st from the date purchase.
So getting a care pkg to only offer a year, not an additional year to the warranty. and while stores may have two and three years that would have been the best option.
Maybe that is why these cams became cheaper and we opted not to get the pkg and takea 50/50 chance
of ot working