03-13-2021 10:13 AM
Freezing while Filming Hero (Original)[ New ]
I have had the original GoPro for years and when I first bought it always would freeze while filming. I ended up never using it. Since then I have installed the firmware updates and am utilizing the SanDisk Extreme microSD card and it is still freezing. Kind of bummed that I have never been able to use it because of the freezing issue. Any suggestions?
03-13-2021 01:17 PM - edited 03-13-2021 01:17 PM
Re: Freezing while Filming Hero (Original)[ New ]
@kenb643, if in case you continue to have the freeze-up issues with the camera after going through the suggested troubleshooting steps here https://community.gopro.com/t5/en/Camera-Freezes-Up/ta-p/393032, using different recommended SD cards and redoing the software update, please contact our Support Team so they can assist you on the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.