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%3CLINGO-SUB%20id%3D%22lingo-sub-285324%22%20slang%3D%22en-US%22%3EFreezing%20problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-285324%22%20slang%3D%22en-US%22%3EHello%2Ci%20have%20a%20gopro%20hero%204%20black.I%20have%20a%20freezing%20problem%20since%20i%20updated%20it%20to%20v4.Before%20this%20time%20there%20was%20no%20problem.There%20is%20no%20problem%20about%20my%20memory%20card.I%20reupdated%20v4%20but%20problem%20still%20exists.I%20live%20in%20Turkey%20and%20bought%20my%20camera%20from%20America%20before%202%20years%20ago.What%20should%20i%20do%3F%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-285324%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO4%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-285617%22%20slang%3D%22en-US%22%3ERe%3A%20Freezing%20problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-285617%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F63258%22%20target%3D%22_blank%22%3E%40hardypike3857%3C%2FA%3E.%20Freezing%20is%20typically%20an%20indication%20of%20an%20issue%20with%20the%20firmware%20or%20the%20SD%20card%20being%20used.%20If%20you%20have%20already%20gone%20through%20the%20steps%20detailed%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fsolutions_troubleshooting%2FCamera-Freezes-Up%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehere%3C%2FA%3E%26nbsp%3B%2C%20and%20the%20issue%20persists%2C%20the%20next%20step%20would%20be%20to%20contact%20our%20Support%20team.%20You%20may%20reach%20them%20by%20phone%20or%20chat%20through%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%20.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 2
Accepted Solution

Freezing problem

Hello,i have a gopro hero 4 black.I have a freezing problem since i updated it to v4.Before this time there was no problem.There is no problem about my memory card.I reupdated v4 but problem still exists.I live in Turkey and bought my camera from America before 2 years ago.What should i do?

Accepted Solutions
GoPro
Posts: 7,572

Re: Freezing problem

Hello @hardypike3857. Freezing is typically an indication of an issue with the firmware or the SD card being used. If you have already gone through the steps detailed here , and the issue persists, the next step would be to contact our Support team. You may reach them by phone or chat through https://gopro.com/help/ContactUs

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GoPro
Posts: 7,572

Re: Freezing problem

Hello @hardypike3857. Freezing is typically an indication of an issue with the firmware or the SD card being used. If you have already gone through the steps detailed here , and the issue persists, the next step would be to contact our Support team. You may reach them by phone or chat through https://gopro.com/help/ContactUs