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Hiker
Posts: 10
Accepted Solution

Freezing and Overheating

First time charging my Fusion which I purchased several days ago and 1. the camera is SUPER warm, 2. it froze and I could not shut off. I removed the battery to reset and the camera works fine but it's still worrisome. Please advise. 


Accepted Solutions
Explorer
Posts: 11,202

Re: Freezing and Overheating

What SD cards (make/model/size) are you using?
https://gopro.com/help/articles/block/microSD-Card-Considerations
32GB and 64GB tend to work best

Be sure to run a manual update on the camera.
https://gopro.com/update/fusion

If you continue to have issues, you have a one year warranty. Simply contact the GoPro Support Team and they will be happy to help you with an exchange if you need one.
https://gopro.com/help/ContactUs

View solution in original post


All Replies
Explorer
Posts: 11,202

Re: Freezing and Overheating

What SD cards (make/model/size) are you using?
https://gopro.com/help/articles/block/microSD-Card-Considerations
32GB and 64GB tend to work best

Be sure to run a manual update on the camera.
https://gopro.com/update/fusion

If you continue to have issues, you have a one year warranty. Simply contact the GoPro Support Team and they will be happy to help you with an exchange if you need one.
https://gopro.com/help/ContactUs