Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-194032%22%20slang%3D%22en-US%22%3EFreezing%20and%20Overheating%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-194032%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%3EFirst%20time%20charging%20my%20Fusion%20which%20I%20purchased%20several%20days%20ago%20and%201.%20the%20camera%20is%20SUPER%20warm%2C%202.%20it%20froze%20and%20I%20could%20not%20shut%20off.%20I%20removed%20the%20battery%20to%20reset%20and%20the%20camera%20works%20fine%20but%20it's%20still%20worrisome.%20Please%20advise.%26nbsp%3B%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-194032%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EFusion%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-194067%22%20slang%3D%22en-US%22%3ERe%3A%20Freezing%20and%20Overheating%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-194067%22%20slang%3D%22en-US%22%3EWhat%20SD%20cards%20(make%2Fmodel%2Fsize)%20are%20you%20using%3F%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FmicroSD-Card-Considerations32GB%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FmicroSD-Card-Considerations32GB%3C%2FA%3E%20and%2064GB%20tend%20to%20work%20bestBe%20sure%20to%20run%20a%20manual%20update%20on%20the%20camera.%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%2FfusionIf%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fupdate%2FfusionIf%3C%2FA%3E%20you%20continue%20to%20have%20issues%2C%20you%20have%20a%20one%20year%20warranty.%20Simply%20contact%20the%20GoPro%20Support%20Team%20and%20they%20will%20be%20happy%20to%20help%20you%20with%20an%20exchange%20if%20you%20need%20one.%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FLINGO-BODY%3E
Reply
Hiker
Posts: 10
Accepted Solution

Freezing and Overheating

First time charging my Fusion which I purchased several days ago and 1. the camera is SUPER warm, 2. it froze and I could not shut off. I removed the battery to reset and the camera works fine but it's still worrisome. Please advise. 


Accepted Solutions
Highlighted
Explorer
Posts: 11,202

Re: Freezing and Overheating

What SD cards (make/model/size) are you using?
https://gopro.com/help/articles/block/microSD-Card-Considerations
32GB and 64GB tend to work best

Be sure to run a manual update on the camera.
https://gopro.com/update/fusion

If you continue to have issues, you have a one year warranty. Simply contact the GoPro Support Team and they will be happy to help you with an exchange if you need one.
https://gopro.com/help/ContactUs

View solution in original post


All Replies
Highlighted
Explorer
Posts: 11,202

Re: Freezing and Overheating

What SD cards (make/model/size) are you using?
https://gopro.com/help/articles/block/microSD-Card-Considerations
32GB and 64GB tend to work best

Be sure to run a manual update on the camera.
https://gopro.com/update/fusion

If you continue to have issues, you have a one year warranty. Simply contact the GoPro Support Team and they will be happy to help you with an exchange if you need one.
https://gopro.com/help/ContactUs