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Sightseer
Posts: 2
Accepted Solution

Freezed display while charging (URGENT)

[ Edited ]

Hi!
I bought a GoPro HERO (entry level) one week ago. I used it two times, the first one it was working perfectly. The second one was today and it worked as the first time. I used it very carefully and not for a long time. After that I connected it to my computer and it was working. I unplugged it and reconected it a bit later and the display froze on the battery charging (the image it's a bit messed up, you can see the picture of it below). my computer says that is imposible to recognize it because it's not working. I tried to push every button but it's not working. The led is turned off and the camera is slightly hot, if matters.
I know the warranty is valid but I'm on a trip abroad.
I'm really upset/desperate because I bought the gopro for this trip and it stopped working on the first day. If any of you could give me some information I would be really grateful.

IMG_8184.JPG


Accepted Solutions
Adventurer
Posts: 10,901

Re: Freezed display while charging (URGENT)

These cams are discontinued.

 

try a long ten second press on the on/off that will  hard boot the cam. if you  do get it back on the you can retry again.  

View solution in original post


All Replies
Adventurer
Posts: 10,901

Re: Freezed display while charging (URGENT)

These cams are discontinued.

 

try a long ten second press on the on/off that will  hard boot the cam. if you  do get it back on the you can retry again.  

Sightseer
Posts: 2

Re: Freezed display while charging (URGENT)

It worked! Thank you so much!!!

Adventurer
Posts: 10,901

Re: Freezed display while charging (URGENT)

Stoked and happy get out htere and film   you are welcomed