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%3CLINGO-SUB%20id%3D%22lingo-sub-33197%22%20slang%3D%22en-US%22%3EFreezed%20display%20while%20charging%20(URGENT)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-33197%22%20slang%3D%22en-US%22%3E%3CP%3EHi!I%26nbsp%3Bbought%20a%20GoPro%20HERO%20(entry%20level)%20one%20week%20ago.%20I%20used%20it%20two%20times%2C%20the%20first%20one%20it%20was%20working%20perfectly.%20The%20second%20one%20was%20today%20and%20it%20worked%20as%20the%20first%20time.%20I%20used%20it%20very%20carefully%20and%20not%20for%20a%20long%20time.%20After%20that%20I%20connected%20it%20to%20my%20computer%20and%20it%20was%20working.%20I%20unplugged%20it%20and%20reconected%20it%20a%20bit%20later%20and%20the%20display%20froze%20on%20the%20battery%20charging%20(the%20image%20it's%20a%20bit%20messed%20up%2C%20you%20can%20see%20the%20picture%20of%20it%20below).%20my%20computer%20says%20that%20is%20imposible%20to%20recognize%20it%20because%20it's%20not%20working.%20I%20tried%20to%20push%20every%20button%20but%20it's%20not%20working.%20The%20led%20is%20turned%20off%20and%20the%20camera%20is%20slightly%20hot%2C%20if%20matters.I%20know%20the%20warranty%20is%20valid%20but%20I'm%20on%20a%20trip%20abroad.I'm%20really%20upset%2Fdesperate%20because%20I%20bought%20the%20gopro%20for%20this%20trip%20and%20it%20stopped%20working%20on%20the%20first%20day.%20If%20any%20of%20you%20could%20give%20me%20some%20information%20I%20would%20be%20really%20grateful.%3C%2FP%3E%3CP%3E%3CIMG%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F1803i3FDAB14E8C5B68C5%2Fimage-size%2Foriginal%3Fv%3D1.0%26amp%3Bpx%3D-1%22%20border%3D%220%22%20alt%3D%22IMG_8184.JPG%22%20title%3D%22IMG_8184.JPG%22%20%2F%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-33197%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-33198%22%20slang%3D%22en-US%22%3ERe%3A%20Freezed%20display%20while%20charging%20(URGENT)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-33198%22%20slang%3D%22en-US%22%3E%3CP%3EThese%20cams%20are%20discontinued.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Etry%20a%20long%20ten%20second%20press%20on%20the%20on%2Foff%20that%20will%20%26nbsp%3Bhard%20boot%20the%20cam.%20if%20you%20%26nbsp%3Bdo%20get%20it%20back%20on%20the%20you%20can%20retry%20again.%20%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 2
Accepted Solution

Freezed display while charging (URGENT)

[ Edited ]

Hi!
I bought a GoPro HERO (entry level) one week ago. I used it two times, the first one it was working perfectly. The second one was today and it worked as the first time. I used it very carefully and not for a long time. After that I connected it to my computer and it was working. I unplugged it and reconected it a bit later and the display froze on the battery charging (the image it's a bit messed up, you can see the picture of it below). my computer says that is imposible to recognize it because it's not working. I tried to push every button but it's not working. The led is turned off and the camera is slightly hot, if matters.
I know the warranty is valid but I'm on a trip abroad.
I'm really upset/desperate because I bought the gopro for this trip and it stopped working on the first day. If any of you could give me some information I would be really grateful.

IMG_8184.JPG


Accepted Solutions
Adventurer
Posts: 9,762

Re: Freezed display while charging (URGENT)

These cams are discontinued.

 

try a long ten second press on the on/off that will  hard boot the cam. if you  do get it back on the you can retry again.  

View solution in original post


All Replies
Adventurer
Posts: 9,762

Re: Freezed display while charging (URGENT)

These cams are discontinued.

 

try a long ten second press on the on/off that will  hard boot the cam. if you  do get it back on the you can retry again.  

Sightseer
Posts: 2

Re: Freezed display while charging (URGENT)

It worked! Thank you so much!!!

Adventurer
Posts: 9,762

Re: Freezed display while charging (URGENT)

Stoked and happy get out htere and film   you are welcomed