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Hiker
Posts: 20

Re: Freeze screen on GoPro Hero 6

[ Edited ]

It freezes on all superview modes.  Even non  protune 30k 1080p.  It is not the card.

 

And it worked before I updated from 1.00 to 1.51.  

 

 

 

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Gunnar

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Hiker
Posts: 13

Re: Freeze screen on GoPro Hero 6

The cameras send/return was very fast. In 6 days I send my broken GoPro, for free, by UPS and received the new one.

 

Cheers

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Hiker
Posts: 20

Re: Freeze screen on GoPro Hero 6

I live on an Island off Europe.  There is no UPS here, so I need to send it by normal post.  That will take 14 days average to get to Holland.

 

Then it will take 14 days to get here.  In between that they will take 5-14 days to check the Camera.  So maybe even 6 Weeks without the cam.

 

So the lesson to be learned: Do not buy a Go Pro product when you do not live on Mainland Europe and expect any decent solution to a warranty issue.

 

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Gunnar

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Explorer
Posts: 13,002

Re: Freeze screen on GoPro Hero 6

SD cards do matter. Always be sure to do a FULL (not quick) format in your computer when having issues. Also, cards can go bad so always try a second card if you can.

If you're having issues format the card and run the manual update, even if you're on the latest firmware. Once completed, reset the camera under the preference menu. Remove both the battery and SD card. Hold down the power/menu button for 30 seconds. Insert the SD card followed by the battery. Connect via the app, scroll down and select, "Delete all files from SD card". Above that you'll see Date/Time. Press on it to set the date/time.

A SD card with a fast write speed is very important. The larger the storage capacity the more performance degrades and chances of errors increases. Because of this, it's best to use a 16-32GB high performance card that is new or fully formatted for testing. 64GB can also be used but is not preferred for testing. 128GB cards should be avoided if possible.

That being said, it's important to not confuse bits and Bytes. Eight bits make a Byte.
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Hiker
Posts: 20

Re: Freeze screen on GoPro Hero 6

Hi Daniel.

None of that works. Additionally since the update I cannot connect to the Go Pro app anymore either. Also manual update wont work anymore. The update just wont start.
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Hiker
Posts: 20

Re: Freeze screen on GoPro Hero 6

Just bought a Pro Plus Card with 90 MB/s write speed. Recorded once. Then on the second one it frooze and keep freezing.  It is funny.  A new card lets you record once, then it will crash every time after that.

 

It has to be a firmware issure

 

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Gunnar 

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Explorer
Posts: 13,002

Re: Freeze screen on GoPro Hero 6

There must be an issue with the camera. I know it was working before the firmware, but I just spent a full day filming yesterday and filed two Samsung Pro+ 64GB cards and had no issues filming in various resolutions, frame rates, and FOV.
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Nomad
Posts: 343

Re: Freeze screen on GoPro Hero 6

I agree, not a firmware issue but an issue with your camera. Get it replaced.