Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-65818%22%20slang%3D%22en-US%22%3EFreeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-65818%22%20slang%3D%22en-US%22%3EMy%20Hero6%20is%20freezing%20constantly%20and%20I%20unwrapped%20it%20today.%20Just%20by%20going%20from%20one%20menu%20to%20another%20or%20with%20just%20switching%20camera%20modes.%3CBR%20%2F%3E%3CBR%20%2F%3EJust%20a%20side%20note%2C%20for%20others%20that%20are%20taking%20out%20the%20batteries%2C%20holding%20in%20the%20mode%20button%20over%203%20sec%20and%20then%20release%20will%20reset%20the%20camera.%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-65818%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO6%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-65819%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-65819%22%20slang%3D%22en-US%22%3E%3CP%3EI%20had%20the%20same%20issue%20when%20I%20tested%20my%20GoPro%20Hero%206%20yesterday.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI'm%20going%20to%20return%20it%20tomorrow%20(there's%20another%20issue%20with%20heavy%20grain).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EUnbelievable...does%20GoPro%20really%20expect%20their%20customers%20to%20use%20such%20a%20faulty%20product%20and%20wait%20for%20an%20update%20which%20might%20or%20might%20not%20fix%20the%20issues%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHow%20about%20releasing%20a%20product%20which%20just%20works%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-65825%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-65825%22%20slang%3D%22en-US%22%3EStrange%2C%20I've%20had%20no%20issues%20with%20my%20Hero6%2C%20including%20grain.%20Yes%2C%20if%20I%20keep%20the%20settings%20on%20default%20the%20Hero6%20is%20brighter%20than%20my%20Hero5%20so%20the%20grain%20is%20more%20noticeable%2C%20but%20by%20dropping%20the%20ISO%20I've%20found%20I%20can%20get%20a%20cleaner%20and%20still%20brighter%20picture%2Fvideo.%3CBR%20%2F%3E%3CBR%20%2F%3EAs%20far%20as%20freezing%20issues%2C%20what%20SD%20card%20are%20you%20using%3F%20Is%20it%20new%3F%20Have%20you%20done%20a%20full%20format%20on%20it%20in%20the%20computer%20and%20then%20again%20it%20the%20camera%3F%20I'm%20not%20saying%20this%20is%20what's%20causing%20it%2C%20but%20typically%20with%20past%20cameras%20the%20SD%20card%20is%20usually%20the%20culprit.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-66619%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-66619%22%20slang%3D%22en-US%22%3E%3CP%3EI%20am%20the%20same%20problem%20here%20after%20updating%20my%20new%26nbsp%3Bhero%206%20to%20latest%20version.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-66637%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-66637%22%20slang%3D%22en-US%22%3EUse%20Lexar%201000x%20or%20Samsung%20Pro%2C%20Pro%2B%2C%20or%20Pro%20Select.%20If%20you%20use%20a%20SanDisk%20(which%20I%20personally%20don't%20recommend)%20use%20the%20Extreme%20Pro%20or%20at%20least%20the%20Extreme.%20Do%20not%20use%20SanDisk%20Ultra%20or%20Samsung%20Evo.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-66905%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-66905%22%20slang%3D%22en-US%22%3E%3CP%3EGuys%2C%20this%20is%20not%20a%20new%20problem%20by%20GoPro%20cameras.%20I%20had%20the%20problem%20on%20my%20GoPro%202%2C3%20%26amp%3B%204%20.%20(i%20didn%C2%B4t%20got%20a%205%20because%20of%20all%20problems%20before)%3C%2FP%3E%3CP%3EThe%20problem%20is%20the%20chip%20(CPU)%26nbsp%3Bthey%20use%26nbsp%3Bin%20the%20camera%20on%20so%20less%20space.%20It%20is%20getting%20to%20warm%20and%20then%20the%20camera%20freezes.%3C%2FP%3E%3CP%3EThe%20chip%20don%C2%B4t%20get%20any%20ventelation%20and%20just%20gets%20to%20warm.%3C%2FP%3E%3CP%3EOf%20course%20the%20setup%2C%20the%20camera%20in%20itself%2C%20the%20quality%20of%20the%20lense...%20is%20great%20but%20if%20you%20can%20not%20use%20it%2C%20it%20is%20not%20worth%20to%20buy%20anymore.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-68196%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-68196%22%20slang%3D%22en-US%22%3E%3CP%3ESince%20I%20updated%20to%20the%20newest%20firmware%20(01.51)%26nbsp%3B%20my%20Hero%206%20freezes%20up%20(black%20screen)%20on%20recording%20superview%20on%20all%20resolutions%20and%20frame%20rates.%26nbsp%3B%20It%20records%20fine%20on%20linear%20and%20wide%20modes%20on%20any%20resoltion%20and%20frame%20rate.%26nbsp%3B%20It%20must%20be%20a%20firmware%20issue.%20It%20cannot%20be%20an%20issue%20with%20the%20Memory%20Card%20as%20the%20data%20rate%20for%204K%2060p%20wide%20would%20be%20much%20higher%20than%201080p%2030%20superwide.%26nbsp%3B%20I%20hope%20Go%20Pro%20will%20solve%20this%20soon.%20I%20really%20rely%20on%20the%20superview%20for%20my%20kite%20videos%2C%20so%20my%20brand%20new%20Hero%206%20is%20pretty%20much%20useless%20now.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPlease%20fix%20this%20soon%20Go%20Pro!%3C%2FP%3E%3CP%3E--%3C%2FP%3E%3CP%3EGunnar%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-68838%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-68838%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20the%20same%20issue.%20Just%20bought%20it%20brand%20new%20aprox%201%20week%20ago.%20It%20froze%20on%20the%20first%20day%20I%20bought%20it.%20I%20thought%20it%20is%20a%20firmware%20issue%20in%20the%20factory%20version.%20Did%20a%20firmware%20upgrade%20from%20GoPro%20and%20the%20problem%20seems%20to%20appear%20slightly%20less%20frequently.%20I%20used%20only%201080p%2F60fps%20untill%20now.%20I%20did%20not%20verify%20that%20it%20happens%20in%20wide%20or%20linear%2C%20like%20somebody%20observed%20on%20this%20forum.%3C%2FP%3E%3CP%3EI%20am%20using%20SanDisk%26nbsp%3BExtreme%20Pro%2064GB%20V30%2C%20according%20to%20this%20page%3A%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FmicroSD-Card-Considerations%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FmicroSD-Card-Considerations%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIt%20is%20my%20first%20GoPro%2C%20waited%20for%20it%20for%20more%20than%202%20years.%20It%20is%20a%20sad%20experience%20untill%20now%20%3A(%26nbsp%3B%3C%2FP%3E%3CP%3EI%20really%20hope%20it%20gets%20fixed%20quickly%20in%20the%20next%20firmware%20upgrade.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-69295%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-69295%22%20slang%3D%22en-US%22%3EAlso%20here%20freezes%20when%20switching%20modes%2C%20and%20same%20iso%20as%20hero%205%2C%20the%20hero%206%20have%20more%20grainy%20footage.%3CBR%20%2F%3EWhat%20I%E2%80%99m%20most%20afraid%20is%20what%20if%20camera%20freezes%20when%20is%20on%20Karma%20drone%20up%20in%20the%20air%3F%3F%3F%3F%20I%20have%20Karma%20drone%2C%20afraid%20to%20use%20it..%20%3A(%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-69301%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-69301%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20had%20the%20Hero%206%20for%203%20weeks%20now.%26nbsp%3B%20From%20the%20beginning%20it%20was%20freezing%20after%20about%2015%20minutes%20of%20recording%201080P%20footage.%26nbsp%3B%20I'm%20using%20a%20brand%20new%20San%20Disk%20Extreme%20V30%20128GB%20as%20recommended%20by%20GoPro.%26nbsp%3B%20The%20camera%20seems%20to%20get%20very%20warm%20and%20maybe%20it's%20overheating...%26nbsp%3B%20The%20only%20way%20to%20fix%20it%20is%20to%20pull%20the%20battery%20and%20restart%20the%20camera...%26nbsp%3B%20I%20also%20noticed%20a%20flash%20of%20green%20show%20up%20randomly%20on%20the%20LCD%20screen.%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAnother%20issue%20is%20the%20camera%20says%20LOW%20BATTERY%200%25%20eventhough%20I%20charged%20the%20battery%20overnight.%26nbsp%3B%20It%20does%20that%20on%20every%20battery%20i've%20tried.%20I%20turn%20off%20the%20camera%20and%20restart%20it%3B%20the%20battery%20warning%20dissapears%20and%20says%20100%25%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-70155%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-70155%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20the%20same%20issue.%3C%2FP%3E%3CP%3EWith%20any%20%22Superview%22%20mode%20the%20camera%20freezes%20with%20black%20screen%20and%20no%20camera%20response.%20I%20have%20to%20remove%20the%20battery%20to%20reset%20it.%3C%2FP%3E%3CP%3EHave%20you%20notice%20any%20more%20issue%3F%3C%2FP%3E%3CP%3EAny%20solution%3F%20Is%20a%20firmware%20issue%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-79654%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-79654%22%20slang%3D%22en-US%22%3E%3CP%3EJust%20updated%20to%20firmware%201.6.%26nbsp%3B%20It%20has%20not%20solved%20the%20issue%20%3A-(%20It%20still%20freezes%20on%20all%20superview%20modes.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EGo%20Pro%20please%20sort%20this%20out!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E--%3C%2FP%3E%3CP%3EGunnar%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-79657%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-79657%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20not%20had%20this%20issue%20on%20any%20of%20the%20firmwares%2C%20and%20for%20that%20reason%20I'm%20not%20sure%20it's%20something%20GoPro%20can%20fix.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIt%20sounds%20like%20either%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ea)%20your%20sd%20card%20is%20not%20fast%20enough%20(I%20use%20the%20new%20sandisk%20extreme%20plus).%3C%2FP%3E%3CP%3Eb)%20You%20have%20a%20defective%20unit%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-79658%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-79658%22%20slang%3D%22en-US%22%3E%3CP%3EHi!!!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EFinally%2C%20I%20had%20to%20chat%20with%20a%20GoPro's%20technical%20support%20agent%20and%20I%20had%20to%20send%20my%20GoPro%20Hero%206%20to%20European%20GoPro%20Technical%20Service%20in%20Holland.%20They%20send%20me%20a%20new%20GoPro%20Hero%206%20that%2C%20at%20the%20moment%2C%20works%20well%20in%20all%20modes.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECheers%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-79659%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-79659%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20am%20using%20SanDisk%20Extreme%20SDXC%20V30%20cards.%26nbsp%3B%20They%20are%20what%26nbsp%3B%20GoPro%20recommends.%26nbsp%3B%20They%20are%20fast%20enough.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20am%20sure%20the%20unit%20is%20defective%20now%2C%20but%20I%20cannot%20afford%20to%20send%20the%20Camera%20to%20Go%20Pro%20and%20be%20wihtout%20the%20cam%20for%20more%20than%20a%20month.%26nbsp%3B%20I%20have%20video%20projects%20to%20do.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E--%3C%2FP%3E%3CP%3EGunnar%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-79660%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-79660%22%20slang%3D%22en-US%22%3E%3CP%3EGunmar%20be%20a%20little%20careful%20with%20that%20card.%20If%20it%20isn't%20the%20plus%20or%20pro%20model%20then%20it%20MAY%20not%20be%20fast%20enough%20for%20some%20of%20the%20higher%20frame%20rates%20or%204k.%20I%20say%20this%20because%20I%20believe%20the%204k%2060fps%20on%20the%20Hero6%20shoots%20at%20around%2080mbps%20with%20protune%20on%2C%20that%20means%20you%20need%20a%20card%20that%20can%20write%20at%20greater%20speeds%20than%2080mbps.%20I'm%20fairly%20sure%20your%20card%20is%20limited%20to%20around%2065mbps%20(that's%20write%20not%20read).%20This%20might%20be%20your%20problem.%20The%20extreme%20plus%20edition%20I%20have%20can%26nbsp%3Bwrite%20up%20to%2090mbps.%20That%20doesn't%20explain%20why%20gopro%20would%20say%20that%20card%20is%20ok%20on%20their%20list%20though.%20I%20suggest%20you%20buy%20the%20new%20extreme%20plus%2C%20test%20and%20see%20if%20you%20get%20the%20issue.%20If%20you%20don't%20then%20you%20know%20it%20was%20your%20card%2C%20if%20you%20do%20just%20return%20it%20and%20you%20know%20it's%20the%20camera.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-79661%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-79661%22%20slang%3D%22en-US%22%3E%3CP%3EIt%20freezes%20on%20all%20superview%20modes.%26nbsp%3B%20Even%20non%26nbsp%3B%20protune%2030k%201080p.%26nbsp%3B%20It%20is%20not%20the%20card.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAnd%20it%20worked%20before%20I%20updated%20from%201.00%20to%201.51.%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E--%3C%2FP%3E%3CP%3EGunnar%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-79664%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-79664%22%20slang%3D%22en-US%22%3E%3CP%3EThe%20cameras%20send%2Freturn%20was%20very%20fast.%20In%206%20days%20I%20send%20my%20broken%20GoPro%2C%20for%20free%2C%20by%20UPS%20and%20received%20the%20new%20one.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECheers%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-79666%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-79666%22%20slang%3D%22en-US%22%3E%3CP%3EI%20live%20on%20an%20Island%20off%20Europe.%26nbsp%3B%20There%20is%20no%20UPS%20here%2C%20so%20I%20need%20to%20send%20it%20by%20normal%20post.%26nbsp%3B%20That%20will%20take%2014%20days%20average%20to%20get%20to%20Holland.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThen%20it%20will%20take%2014%20days%20to%20get%20here.%26nbsp%3B%20In%20between%20that%20they%20will%20take%205-14%20days%20to%20check%20the%20Camera.%26nbsp%3B%20So%20maybe%20even%206%20Weeks%20without%20the%20cam.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESo%20the%20lesson%20to%20be%20learned%3A%20Do%20not%20buy%20a%20Go%20Pro%20product%20when%20you%20do%20not%20live%20on%20Mainland%20Europe%20and%20expect%20any%20decent%20solution%20to%20a%20warranty%20issue.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E--%3C%2FP%3E%3CP%3EGunnar%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-79685%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-79685%22%20slang%3D%22en-US%22%3ESD%20cards%20do%20matter.%20Always%20be%20sure%20to%20do%20a%20FULL%20(not%20quick)%20format%20in%20your%20computer%20when%20having%20issues.%20Also%2C%20cards%20can%20go%20bad%20so%20always%20try%20a%20second%20card%20if%20you%20can.%3CBR%20%2F%3E%3CBR%20%2F%3EIf%20you're%20having%20issues%20format%20the%20card%20and%20run%20the%20manual%20update%2C%20even%20if%20you're%20on%20the%20latest%20firmware.%20Once%20completed%2C%20reset%20the%20camera%20under%20the%20preference%20menu.%20Remove%20both%20the%20battery%20and%20SD%20card.%20Hold%20down%20the%20power%2Fmenu%20button%20for%2030%20seconds.%20Insert%20the%20SD%20card%20followed%20by%20the%20battery.%20Connect%20via%20the%20app%2C%20scroll%20down%20and%20select%2C%20%22Delete%20all%20files%20from%20SD%20card%22.%20Above%20that%20you'll%20see%20Date%2FTime.%20Press%20on%20it%20to%20set%20the%20date%2Ftime.%3CBR%20%2F%3E%3CBR%20%2F%3EA%20SD%20card%20with%20a%20fast%20write%20speed%20is%20very%20important.%20The%20larger%20the%20storage%20capacity%20the%20more%20performance%20degrades%20and%20chances%20of%20errors%20increases.%20Because%20of%20this%2C%20it's%20best%20to%20use%20a%2016-32GB%20high%20performance%20card%20that%20is%20new%20or%20fully%20formatted%20for%20testing.%2064GB%20can%20also%20be%20used%20but%20is%20not%20preferred%20for%20testing.%20128GB%20cards%20should%20be%20avoided%20if%20possible.%3CBR%20%2F%3E%3CBR%20%2F%3EThat%20being%20said%2C%20it's%20important%20to%20not%20confuse%20bits%20and%20Bytes.%20Eight%20bits%20make%20a%20Byte.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-79714%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-79714%22%20slang%3D%22en-US%22%3EHi%20Daniel.%3CBR%20%2F%3E%3CBR%20%2F%3ENone%20of%20that%20works.%20Additionally%20since%20the%20update%20I%20cannot%20connect%20to%20the%20Go%20Pro%20app%20anymore%20either.%20Also%20manual%20update%20wont%20work%20anymore.%20The%20update%20just%20wont%20start.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-79761%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-79761%22%20slang%3D%22en-US%22%3E%3CP%3EJust%20bought%20a%20Pro%20Plus%20Card%20with%2090%20MB%2Fs%20write%20speed.%20Recorded%20once.%20Then%20on%20the%20second%20one%20it%20frooze%20and%20keep%20freezing.%26nbsp%3B%20It%20is%20funny.%26nbsp%3B%20A%20new%20card%20lets%20you%20record%20once%2C%20then%20it%20will%20crash%20every%20time%20after%20that.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIt%20has%20to%20be%20a%20firmware%20issure%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E--%3C%2FP%3E%3CP%3EGunnar%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-79900%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-79900%22%20slang%3D%22en-US%22%3EThere%20must%20be%20an%20issue%20with%20the%20camera.%20I%20know%20it%20was%20working%20before%20the%20firmware%2C%20but%20I%20just%20spent%20a%20full%20day%20filming%20yesterday%20and%20filed%20two%20Samsung%20Pro%2B%2064GB%20cards%20and%20had%20no%20issues%20filming%20in%20various%20resolutions%2C%20frame%20rates%2C%20and%20FOV.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-79917%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-79917%22%20slang%3D%22en-US%22%3EI%20agree%2C%20not%20a%20firmware%20issue%20but%20an%20issue%20with%20your%20camera.%20Get%20it%20replaced.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-84523%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-84523%22%20slang%3D%22en-US%22%3ESame%20here.%20Switching%20from%20video%20to%20photo%20mode%20will%20freeze%20my%20hero6.%3CBR%20%2F%3E%3CBR%20%2F%3EBut%20i%20found%20out%20if%20in%20turn%20the%20autorotate%20mode%20from%20auto%20to%20down.%20The%20freeze%20issue%20disappear%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-84582%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-84582%22%20slang%3D%22en-US%22%3E%3CP%3ENLGNathan%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EYou%20are%20awesome%20dude!!!%26nbsp%3B%20It%20worked%20for%20me%20too!%26nbsp%3B%20It%20totally%20solved%20my%20Superview%20freezing.%26nbsp%3B%20Superview%20works%20even%20in%20my%20slow%20%22incompatible%22%20cards%20now.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20proves%20that%20it%20is%20a%20software%20issue.%26nbsp%3B%20GO%20PRO%20are%20you%20listening.%26nbsp%3B%20Fix%20this%20in%20the%20next%20Firmware!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAt%20least%20now%20I%20do%20not%20need%20to%20send%20the%20camera%20in.%26nbsp%3B%20Many%20thanks%20for%20posting%20this%20solve!!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E--%3C%2FP%3E%3CP%3EGunnar%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-84583%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-84583%22%20slang%3D%22en-US%22%3EBut%20i%20worry%20if%20the%20position%20sensor%20(gyro%20or%20accelerometer%20i%20dont%20know%20lol)%20maybe%20broken%3F%3CBR%20%2F%3E%3CBR%20%2F%3EI%20want%20to%20bring%20it%20to%20service%20center%20tomorrow.%20When%20your%20problem%20start%3F%20After%20firmware%20update%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-84584%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-84584%22%20slang%3D%22en-US%22%3E%3CP%3EMine%20seems%20to%20be%20working%20fine.%26nbsp%3B%20Even%20with%20the%20freezing%20issues%2C%20the%20GPS%20and%20telemetry%20data%20works%20fine.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E--%3C%2FP%3E%3CP%3EGunnar%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-84592%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-84592%22%20slang%3D%22en-US%22%3E%3CP%3EMy%20freezing%20probelm%20started%20after%20updating%20to%20Firmware%201.51%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E--%3C%2FP%3E%3CP%3EGunnar%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-84630%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-84630%22%20slang%3D%22en-US%22%3EDoes%20the%20orientation%20setting%20have%20to%20be%20down%20or%20does%20up%20work%20on%20your%20camera%3F%20I%20ask%20because%20I%20keep%20my%20cameras%20with%20the%20orientation%20on%20UP%20and%20I%20don't%20use%20auto%20rotate.%20This%20might%20be%20why%20I%20haven't%20seen%20this%20issue.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-84631%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-84631%22%20slang%3D%22en-US%22%3E%3CP%3ENo.%20Only%20%22down%22%20works.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E--%3C%2FP%3E%3CP%3EGunnar%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-96551%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-96551%22%20slang%3D%22en-US%22%3E%3CP%3EI%20just%20purchased%20my%20gopro%20a%20few%20days%20ago%20and%20already%20having%20the%20same%20issues.%20it%20has%20frozen%20twice%20on%20me%20today%2C%20and%20once%20on%20two%20other%20occasions.%20I%20have%20owned%20for%20less%20than%20a%20week%20and%20already%20having%20issues...%20to%20top%20it%20off%2C%20customer%20service%20is%20clearly%20overseas%2C%20and%20has%20limited%20hours%20of%20contact%2C%20and%20no%20email%20support%3F%20Highly%20considering%20returning%20this%20product%20and%20never%20purchasing%20from%20go%20pro%20again.%20Seriously%20not%20happy%20with%20my%20purchase%20at%20this%20moment.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-96552%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-96552%22%20slang%3D%22en-US%22%3E%3CP%3EAre%20you%20using%20the%20same%20SD%20card%3F%26nbsp%3B%20What%20card%20is%20it%20(make%2Fmodel%2Fsize)%3F%20Have%20you%20tried%20different%20SD%20cards%3F%26nbsp%3B%20Finally%2C%20are%20you%20on%20the%20latest%20update%3F%26nbsp%3B%20Have%20you%20tried%20a%20manual%20update%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-96553%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-96553%22%20slang%3D%22en-US%22%3E%3CP%3ECard%20%3D%20sandisk%20extreme%2064I%20updated%20the%20software%20first%20thing%20upon%20openingDon't%20know%20what%20a%20%22manual%20update%22%20is%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-96568%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-96568%22%20slang%3D%22en-US%22%3EManual%20update%20can%20be%20found%20here%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%2Fhero6You'll%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fupdate%2Fhero6You'll%3C%2FA%3E%20need%20to%20use%20your%20computer%20and%20an%20SD%20card%20adapter.%20Choose%2C%20%22Update%20your%20camera%20manually%22Is%20the%20SD%20card%20the%20same%20as%20you%20were%20having%20issues%20with%20the%20other%20camera%3F%20It's%20possible%20there%20is%20an%20issue%20with%20that%20particular%20card.%20Do%20a%20full%20(not%20Quick)%20format%20of%20the%20card%20in%20your%20computer.%20Download%20and%20install%20the%20manual%20update.%20Once%20done%2C%20go%20to%20preferences%20on%20the%20camera%20and%20scroll%20down%20to%20format.%20Format%20the%20card%20in%20the%20camera.%20Be%20sure%20when%20you%20format%20in%20your%20computer%20you%20choose%20exFAT.If%20you%20still%20have%20issues%2C%20try%20a%20different%20card%20that%20has%20been%20formatted.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-97389%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-97389%22%20slang%3D%22en-US%22%3E%3CP%3EI%20just%20have%20bought%20the%20new%20Gopro%20hero%206%20Black%203%20days%20ago%20updated%20to%20latest%20firmware%20and%20took%20it%20for%20a%20test%20Gopro%20is%20freezin%20in%20all%20the%20modes%20with%20different%20Brand%20name%20cards%20Lexar%20and%20Sundisk%20no%20difference%20I%20am%20furious%20%24600.00%20spend%20for%20camera%20dthat%20does%20not%20work%20Ill%20be%20calling%20gopro%20on%20Monday%20if%20there%20is%20a%20fix%20if%20not%20it%20is%20going%20back%20to%20the%20store%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-109803%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-109803%22%20slang%3D%22en-US%22%3EWhat%E2%80%99s%20the%20preferred%20%E2%80%9Cspecs%E2%80%9D%20for%20the%20micro%20SD%20card%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-109907%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-109907%22%20slang%3D%22en-US%22%3EYou%20want%20a%20card%20with%20a%20fast%20write%20speed.%20Most%20cards%20advertise%20the%20read%20speed%2C%20but%20this%20has%20little%20value%20for%20camera%20recording%20compatibility.%20SanDisk%20Extreme%20(Plus%20%26amp%3B%20Pro)%20v30%20are%20recommended.%2032GB%20-%2064GB%20are%20more%20reliable%20than%20128GB.I%20personally%20use%20Samsung%20Pro%20and%20Lexar%201000X%20although%20they%20are%20not%20on%20the%20tested%20to%20work%20list.You%20want%20to%20format%20the%20card%20in%20the%20camera%20regularly%20and%20occasionally%20do%20a%20FULL%20format%20in%20your%20computer.%20Do%20not%20store%2Fdelete%20individual%20files%20from%20the%20card.%20Always%20clear%20the%20card%20by%20performing%20a%20format%20in%20the%20camera%20before%20starting%20a%20shoot.%20Offload%20the%20media%20from%20the%20card%20when%20you%20are%20done.Always%20keep%20your%20camera%20on%20the%20latest%20firmware%20update.%20If%20you%20have%20issues%2C%20preform%20a%20manual%20update%20using%20an%20adapter%20and%20your%20computer.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-110518%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-110518%22%20slang%3D%22en-US%22%3EAlso%20my%20gopro%206%20hangs%20frequently%20and%20I%E2%80%99ll%20go%20back%20to%20the%20store%20and%20hope%20they%20will%20take%20it%20back%20because%20it%E2%80%99s%20a%20piece%20of%20sh-t%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-110520%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-110520%22%20slang%3D%22en-US%22%3E%3CP%3Ei%20did%20all%20that%20its%20not%20my%20first%20gopro%20lol%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-110528%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-110528%22%20slang%3D%22en-US%22%3E%3CP%3Ei%20have%20formated%20the%20sd%20card%20in%20the%20computer%20as%20well%20in%20the%20camera%20and%20i%20do%20that%20evry%20time%20i%20upload%20contend%20from%20the%20card%20full%20format%2C%20the%20content%20is%20glitchy%20in%20viewing%20mode%20once%20edited%20it%20seems%20to%20work%20ok%20just%20the%20problem%20that%20camera%20will%20freeze%20completly%20once%20in%20a%20while%20to%20the%20point%20where%20the%20battery%20has%20to%20be%20removed.%26nbsp%3B%20I%20use%2034GB%20and%2063%20GB%20Lexar%20and%20Sundisc%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-130832%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-130832%22%20slang%3D%22en-US%22%3E%3CP%3EDon't%20forget%20to%20leave%201-star%20reviews%20on%20Amazon.%20GoPro%20is%20not%20addressing%20the%20issue.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-132884%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-132884%22%20slang%3D%22en-US%22%3E%3CP%3EMine%20did%20the%20exact%20same%20thing%20and%20now%20I%20have%20no%20videos%20from%20my%20recent%20ski%20trip.%20I%20am%20really%20bummed.%20I%20can%20hear%20the%20sound%20of%20me%20skiing%20but%20the%20picture%20is%20frozen.%20I%20spent%20so%20much%20money%20on%20this%20camera%20and%20accesories%20and%20I%20would%20have%20been%20better%20off%20using%20my%20iPhone.%20Memories%20are%20gone%20forever.%20This%20camera%20has%20been%20having%20different%20issues%20sine%20I%20got%20it.%20Screen%20also%20blacks%20out%20and%20camera%20locks%20up.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-137757%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-137757%22%20slang%3D%22en-US%22%3E%3CP%3EPurchased%20first%20Hero%206%20at%20BestBuy.%20The%20camera%20froze%20constantly%20and%20was%20unusable%3B%20could%20not%20even%20update%20it.%20Exchanged%20it%20at%20BestBuy.%20Second%20Hero%206%20stayed%20unfrozen%20long%20enough%20to%20update%2C%20but%20froze%20constantly%20when%20attempting%20playback.%20Verified%20correct%20sd%20cards%20with%20GoPro%20tech%20support.%20GoPro%20issued%20and%20RMA%20and%20I%20mailed%20it%20in%20for%20a%20%22factory%20tested%22%20Hero%206.%20This%20Hero%206%2C%20my%20third%2C%20also%20freezes%20on%20playback%2C%20all%20buttons%20inoperative%2C%20must%20pull%20battery%20to%20reboot.%20That%20gets%20really%20old%2C%20especially%20on%20top%20of%20a%20mountain%20in%20sub-zero%20weather.%20What%20a%20POS.%20Life%20would%20be%20better%20having%20never%20purchased%20one.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-137804%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-137804%22%20slang%3D%22en-US%22%3E%3CP%3ECan%20only%20agree%20with%20you%2C%20should%20never%20have%20bought%20my%20Hero%206.%20If%20buying%20a%20cheap%20camera%20this%20would%20not%20be%20surprising%20but%20for%20an%20expensive%20camera%20like%20Hero%206%20this%20should%20not%20happen.%20They%20sould%20take%20back%20all%20cameras!!!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-137805%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-137805%22%20slang%3D%22en-US%22%3E%3CDIV%20class%3D%22lia-quilt-row%20lia-quilt-row-forum-message-main%22%3E%3CDIV%20class%3D%22lia-quilt-column%20lia-quilt-column-20%20lia-quilt-column-right%20lia-quilt-column-main-right%22%3E%3CDIV%20class%3D%22lia-quilt-column-alley%20lia-quilt-column-alley-right%22%3E%3CDIV%20class%3D%22lia-message-body%20lia-component-body%22%3E%3CDIV%20class%3D%22lia-message-body-content%22%3E%3CP%3EDon't%20forget%20to%20leave%201-star%20reviews%20on%20Amazon.%20GoPro%20is%20not%20addressing%20the%20issue.%26nbsp%3B%3C%2FP%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-137834%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-137834%22%20slang%3D%22en-US%22%3EThe%20only%20verified%20SD%20cards%20are%20SanDisk%20Extreme%20v30%20SanDisk%20Extreme%20Plus%20v30%20and%20SanDisk%20Exteme%20Pro%20v30.%20If%20it%20doesn't%20have%20v30%20written%20on%20the%20card%20it%20is%20not%20the%20correct%20SD%20card.Mine%2C%20and%20the%20cameras%20of%20many%20others%20who%20have%20posted%20on%20this%20site%2C%20does%20not%20have%20issues.%20So%20no%2C%20they%20shouldn't%20take%20back%20all%20cameras!!!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-137844%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-137844%22%20slang%3D%22en-US%22%3Edon't%20agree.%20I%20have%20a%20SD%20extreme%20plus%20v30%20and%20my%20camera%20hangs...%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-137896%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-137896%22%20slang%3D%22en-US%22%3EHave%20a%20SanDisk%20extreme%20plus%20v30.%20Crashed%20once%20on%20the%20old%20firmware%2C%20never%20since.%20Not%20an%20issue%20for%20me.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-137961%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-137961%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20two%20Sandisk%20Extreme%20v30%20sd%20cards%2C%20as%20recommended%20by%20GoPro%20tech%20support%2C%20128%20GB%20and%2064GB.%26nbsp%3B%20Sent%20them%20photos%20to%20verify%20that%20they%20were%20the%20correct%20chips.%20Both%20reliably%20brick%20the%20factory%20tested%20camera%20that%20GoPro%20replaced%20my%20previous%20two%20Hero%206%20cameras%20with.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-137976%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-137976%22%20slang%3D%22en-US%22%3Ewhat%20kind%20of%20fricking%20camera%20tells%20you%20to%20use%20only%20one%20kind%20of%20card%3F%3F%20where%20is%20that%20information%20included%20on%20gopro%20packaging%20to%20prepare%20customer%20to%20buy%20crap%20product%20that%20accepts%20only%20one%20card....%2C%20i%20have%20other%20sports%20cam%20i%20can%20use%20any%20sd%20card%20and%20it%20works%20fine.%20Last%20goPro%20i%20have%20ever%20purchased%2C%20after%20this%20going%20to%20Sony%20or%20Garmin%2C%20im%20done%20with%20gopro.%20you%20can%20get%20way%20better%20cameras%20for%20less%20money.%20without%20restrictions%20on%20sd%20cards.%20i%20had%20problem%20with%20the%204%20black%20the%20face%20of%20the%20camera%20was%20cracking%20while%20inside%20the%20housing.%20if%20someone%20will%20ask%20me%20about%20gopro%20definitely%20will%20be%20redirected%20to%20different%20manufacturer.%20and%20explain%20all%20the%20problems%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-145061%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-145061%22%20slang%3D%22en-US%22%3E%3CP%3EMine%20just%20hung%20for%20the%20first%20time%20using%20the%20correct%20card%20in%20Burst%20mode.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20was%20just%20practising%20ready%20for%20my%20holiday%2C%20hope%20it%20does%20not%20let%20me%20down!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EVery%20poor%20if%20many%20are%20struggling%20with%20it!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-145178%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-145178%22%20slang%3D%22en-US%22%3EPlease%20leave%20a%201%20star%20review%20on%20Amazon.%20GoPro%20is%20completely%20ignoring%20us.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-145192%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-145192%22%20slang%3D%22en-US%22%3EMy%20session%20broke%20on%20my%20birthday%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-145215%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-145215%22%20slang%3D%22en-US%22%3EYou%20didn't%20seal%20the%20door%20properly%20on%20your%20Session.This%20thread%20is%20about%20Hero6.%20Don't%20hijack%20post.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-145274%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-145274%22%20slang%3D%22en-US%22%3E%22Completely%20ignoring%20us%3F%221)%20You%20speak%20for%20yourself%2C%20not%20for%20me%20or%20anyone%20else.2)%20Completely%20ignoring%20YOU%3F%20Hard%20to%20believe%20as%20the%20GoPro%20Support%20Team%20is%20very%20responsive%20and%20always%20attempts%20to%20resolve%20customer%20issues%20in%20the%20best%20way%20that%20they%20can.%20However%2C%20if%20you're%20looking%20for%20another%20firmware%20update%2C%20you%20do%20realize%20that%20GoPro%20historically%20releases%20updates%20several%20times%20for%20their%20cameras.%20It%20doesn't%20happen%20overnight%20though.%20Since%20you've%20decided%20to%20keep%20the%20camera%2C%20you're%20just%20going%20to%20have%20to%20wait.%20Ranting%20and%20trying%20to%20rally%20people%20to%20leave%20one%20Star%20reviews%20isn't%20going%20to%20speed%20things%20up.%20And%2C%20even%20if%20it%20could%2C%20speeding%20up%20firmware%20development%20only%20increases%20the%20chances%20of%20more%20errors.%20Terrible%20idea.3)%20Not%20that%20you%20are%2C%20although%20maybe%20you%20are%2C%20but%20there%20has%20been%20a%20serious%20uptick%20in%20people%20posing%20as%20GoPro%20customers%20when%20in%20reality%20they%20are%20either%20competitors%20(or%20paid%20by%20them)%20or%20short%20sellers%20attempting%20to%20manipulate%20the%20stock%20price.Instead%20of%20jumping%20right%20into%20advising%20people%20to%20leave%20one%20Star%20reviews%2C%20how%20about%20maybe%20asking%20a%20question%20or%20two%3F%20Most%20reported%20Issues%20are%20easily%20resolved.%20Granted%2C%20some%20people%20are%20too%20stubborn%20to%20listen%2C%20but%20many%20are%20helped%20here.%20You%20don't%20ask%20questions%20because%20your%20concern%20is%20not%20for%20others%20but%20for%20yourself.My%20Hero6%20Black%20is%20an%20amazing%20camera%20and%20I'm%20thoroughly%20enjoying%20it.%20Sorry%20if%20you%20are%20not.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-145315%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-145315%22%20slang%3D%22en-US%22%3EDaniel%2C%20go%20to%20my%20post%2C%20also%2C%20I%20did%20seal%20the%20door%20properly.%20The%20latch%20is%20breaking%2C%20and%20I%20got%20it%20yesterday%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-145323%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-145323%22%20slang%3D%22en-US%22%3EWell%20said%20Daniel%2C%20and%20fully%20agreed.The%20support%20team%20are%20very%20responsive.%20They%20have%20replied%20to%20all%20my%20questions%20in%20seconds%20on%20the%20gopro%20website.Rallying%20people%20to%20leave%201%20star%20review%20because%20YOU%20are%20not%20happy%20(and%20clearly%20haven't%20actually%20tried%20to%20contact%20gopro%20about%20your%20issue)%20is%20actually%20quite%20sad.%20Grow%20up.%3CBR%20%2F%3E%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-145324%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-145324%22%20slang%3D%22en-US%22%3EI%20have%20been%20waiting%20hours%20for%20a%20reply%20on%20my%20post%2C%20but%2C%20take%20your%20time.%20I'm%20just%20angered%20how%20the%20latch%20refused%20to%20work%2C%20and%20let%20water%20in%20even%20though%20I%20haven't%20owned%20it%20for%20a%20full%2048%20hours.%20I%20have%20not%20even%20owned%20it%20for%2036%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-145326%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-145326%22%20slang%3D%22en-US%22%3EYou%20have%20been%20waiting%20for%20hours%20for%20a%20reply%20on%20your%20post%20on%20this%20forum%3F%20How%20many%20times%2C%20THIS%20IS%20A%20SUPPORT%20FORUM.%20Your%20questions%20get%20answered%20by%20other%20gopro%20owners.Contact%20gopro%20on%20the%20gopro%20website.%20A%20box%20opens%20which%20has%20live%20chat%20with%20a%20support%20staff.If%20you%20seriously%20believe%20%22gopro%20are%20ignoring%20you%22%20because%20no%20one%20is%20answering%20your%20questions%20on%20this%20site%20then%20you%20are%20completely%20misled.%20And%20that%20makes%20it%20even%20more%20stupid%20that%20you%20want%20to%20leave%20a%201%20star%20review%20for%20%22bad%20support%22.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-145328%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-145328%22%20slang%3D%22en-US%22%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUsChat%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUsChat%3C%2FA%3E%20to%20them%20live%20during%20opening%20hours.%20They%20will%20reply%20instantly%20and%20fix%20your%20problem.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-145470%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-145470%22%20slang%3D%22en-US%22%3E%3CP%3Eoh%20yes%20it%20will%20there%20is%20a%20problem%20i%20have%20purchased%20even%20a%20specified%20SD%20card%20it%20still%20freezes%20once%20in%20the%20while%20i%20hope%20goPro%20is%20taking%20it%20seriously....%20it%20is%20my%20last%20gopro%20i%20ever%20purchased%20im%20done%20like%20i%20was%20done%20with%20the%20iphone%20another%20piece%20of%20crap.%26nbsp%3B%20Sony%20is%20next%20on%20my%20list.%20there%20is%20also%20a%20delay%20if%20you%20want%20to%20take%20few%20pictures%20in%20the%20row%20it%20takes%20a%20while%20for%20gopro%20to%20save%20the%20shot%20to%20sd%20Card.%20spend%20%2460.00%20dollars%20for%20nothing%20on%20new%20SD%3C%2FP%3E%3CDIV%20class%3D%22feature%22%3E%3CDIV%20class%3D%22a-section%20a-spacing-none%22%3E%3CSPAN%20class%3D%22a-size-large%22%3ESandisk%2064GB%20Extreme%20PRO%20Micro%20SDXC%20Memory%20Card%20Plus%20SD%20Adapter%20up%20to%20100%20MB%2Fs%3C%2FSPAN%3E%3C%2FDIV%3E%3C%2FDIV%3E%3CDIV%20class%3D%22feature%22%3E%26nbsp%3B%3C%2FDIV%3E%3CP%3E%26nbsp%3Band%20same%20problems.%26nbsp%3B%20Go%20pro%20is%20the%20only%20Camara%20that%20always%20has%20demands%20to%20use%20a%20special%20SD%20never%20seen%20this%20with%20other%20Action%20Cams%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-145484%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-145484%22%20slang%3D%22en-US%22%3ESony%20tends%20to%20overheat%2C%20my%20Samsung%20Galaxy%20S7%20won't%20play%20all%20the%20apps%20I%20want%2C%20my%20car%20GPS%20told%20me%20to%20go%20down%20a%20street%20that%20wasn't%20there%2C%20my%20surfboard%20got%20a%20pressure%20ding%2C%20my%20McDonald's%20coffee%20was%20too%20hot%2C%20my%20dog%20dug%20up%20the%20flowers%20again%2C%20my%20computer%20takes%20too%20long%20to%20render%20my%204K%20video%2C%20the%20lights%20on%20my%20street%20are%20out%20of%20sync%20(why%20can't%20they%20just%20all%20stay%20green%20for%20me!%3F)%2C%20The%20Gas%20Co%20only%20takes%20checks%20and%20not%20debit%20cards%2C%20the%20DMV%20line%20is%20too%20long%2C%20my%20microwaved%20frozen%20burrito%20was%20too%20hot%20at%20the%20ends%20and%20frozen%20in%20the%20middle%2C%20there%20is%20a%20delay%20when%20my%20camera%20saves%20several%20pictures%20in%20a%20row%20and%20occasionally%20I%20get%20a%20freeze!%20Waaaaa!BTW%2C%20I%20have%20gotten%20the%20occasional%20freeze.%20Holding%20down%20the%20side%20mode%2Fpower%20button%20for%20about%2012%20seconds%20and%20then%20releasing%20solves%20it%20for%20me.%20While%20holding%20down%20the%20power%20button%20you%20don't%20get%20a%20response%20but%20when%20you%20let%20go%20the%20camera%20shuts%20down.%20You%20don't%20need%20to%20pull%20the%20battery%2C%20just%20power%20back%20on.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-145498%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-145498%22%20slang%3D%22en-US%22%3EOh%2C%20and%20attacking%20iPhone%20as%2C%20%22another%20piece%20of%20crap%22%20shows%20just%20how%20rediculous%20you%20are.I%20prefer%20Android%20myself%2C%20but%20iOS%20and%20the%20iPhones%20are%20hardly%20pieces%20of%20crap.%20The%20level%20of%20engineering%2C%20both%20hardware%20and%20software%2C%20is%20amazing%20and%20well%20beyond%20your%20comprehension%20or%20appreciation%20obviously.Again%2C%20I'm%20not%20a%20huge%20fan%20of%20iPhones.%20My%20last%20two%20phones%20have%20been%20the%20LG%20V10%20and%20Samsung%20Galaxy%20S7.%20During%20the%20early%20years%20of%20iPhone%20I%20used%20and%20supported%20Palm%20and%20webOS%2C%20so%20I%20certainly%20wasn't%20on%20the%20iPhone%20cheering%20section.I%20have%20owned%20a%20couple%20iPhones%20and%20my%20wife%20and%20son%20prefer%20them%20to%20Android%20phones.%20I've%20used%20them.%20They%20are%20great%20pieces%20of%20technology%20and%20good%20phones.%20Millions%20of%20people%20agree.Perhaps%20you%20are%20better%20off%20using%20analog%2C%2035mm%2C%20and%208mm%20film.%20Apparently%20today's%20technology%20isn't%20good%20enough%20for%20you.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-158669%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-158669%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Everyone%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EJust%20updated%20to%20the%20newest%20firmware%20and%20guess%20what.%26nbsp%3B%20My%26nbsp%3Bfreezing%20problem%20on%20Superview%20is%20now%20gone.%26nbsp%3B%20No%20new%20card%2C%20no%20new%20camera.%26nbsp%3B%20All%20it%20needed%20was%20a%20software%20update.%26nbsp%3B%20I%20am%20now%20glad%20I%20did%20not%20send%20the%20camera%20in%20for%20repair%2C%20as%20it%20seems%20there%20is%20nothing%20wrong%20with%20it%2C%20and%20it%20was%20a%20software%20bug%20all%20along.%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E--%3C%2FP%3E%3CP%3EGunnar%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-158693%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-158693%22%20slang%3D%22en-US%22%3Eawesome%20i%20have%20upgrated%20the%20new%20firmware%20couple%20of%20days%20ago%20as%20well%20will%20see%20what%20will%20happen%20did%20not%20test%20it%20yet%20except%20a%20bit%20at%20home%20and%20it%20was%20fine%2C%20i%20hope%20it%20will%20stay%20this%20way%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-197024%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-197024%22%20slang%3D%22en-US%22%3Emy%20%22froze%20constantly%20when%20attempting%20playback%22%2C%20but%20usually%20when%20there%20are%20movies%20recorded%20with%20HEVC.%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-197032%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-197032%22%20slang%3D%22en-US%22%3E%3CBLOCKQUOTE%3E%3CHR%20%2F%3E%3Ca%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F4335%22%3E%40danielr15%3C%2Fa%3E%26nbsp%3Bwrote%3ASony%20tends%20to%20overheat%2C%20my%20Samsung%20Galaxy%20S7%20won't%20play%20all%20the%20apps%20I%20want%2C%20my%20car%20GPS%20told%20me%20to%20go%20down%20a%20street%20that%20wasn't%20there%2C%20my%20surfboard%20got%20a%20pressure%20ding%2C%20my%20McDonald's%20coffee%20was%20too%20hot%2C%20my%20dog%20dug%20up%20the%20flowers%20again%2C%20my%20computer%20takes%20too%20long%20to%20render%20my%204K%20video%2C%20the%20lights%20on%20my%20street%20are%20out%20of%20sync%20(why%20can't%20they%20just%20all%20stay%20green%20for%20me!%3F)%2C%20The%20Gas%20Co%20only%20takes%20checks%20and%20not%20debit%20cards%2C%20the%20DMV%20line%20is%20too%20long%2C%20my%20microwaved%20frozen%20burrito%20was%20too%20hot%20at%20the%20ends%20and%20frozen%20in%20the%20middle%2C%20there%20is%20a%20delay%20when%20my%20camera%20saves%20several%20pictures%20in%20a%20row%20and%20occasionally%20I%20get%20a%20freeze!%20Waaaaa!BTW%2C%20I%20have%20gotten%20the%20occasional%20freeze.%20Holding%20down%20the%20side%20mode%2Fpower%20button%20for%20about%2012%20seconds%20and%20then%20releasing%20solves%20it%20for%20me.%20While%20holding%20down%20the%20power%20button%20you%20don't%20get%20a%20response%20but%20when%20you%20let%20go%20the%20camera%20shuts%20down.%20You%20don't%20need%20to%20pull%20the%20battery%2C%20just%20power%20back%20on.%3CHR%20%2F%3E%3C%2FBLOCKQUOTE%3E%3CP%3E%3CBR%20%2F%3E%22Holding%20down%20the%20side%20mode%2Fpower%20button%20for%20about%2012%20seconds%20and%20then%20releasing%20solves%20it%20for%20me.%22%20%26lt%3B-%20You%20are%20lucky%20man%20-%20you%20find%20new%2C%20very%20interesting%20game...%20lol%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-197042%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-197042%22%20slang%3D%22en-US%22%3E%3CBLOCKQUOTE%3E%3CHR%20%2F%3E%3Ca%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F65073%22%3E%40stoutpike71523%3C%2Fa%3E%26nbsp%3Bwrote%3A%3CBR%20%2F%3E%3CBLOCKQUOTE%3E%3CHR%20%2F%3E%3Ca%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F4335%22%3E%40danielr15%3C%2Fa%3E%26nbsp%3Bwrote%3ASony%20tends%20to%20overheat%2C%20my%20Samsung%20Galaxy%20S7%20won't%20play%20all%20the%20apps%20I%20want%2C%20my%20car%20GPS%20told%20me%20to%20go%20down%20a%20street%20that%20wasn't%20there%2C%20my%20surfboard%20got%20a%20pressure%20ding%2C%20my%20McDonald's%20coffee%20was%20too%20hot%2C%20my%20dog%20dug%20up%20the%20flowers%20again%2C%20my%20computer%20takes%20too%20long%20to%20render%20my%204K%20video%2C%20the%20lights%20on%20my%20street%20are%20out%20of%20sync%20(why%20can't%20they%20just%20all%20stay%20green%20for%20me!%3F)%2C%20The%20Gas%20Co%20only%20takes%20checks%20and%20not%20debit%20cards%2C%20the%20DMV%20line%20is%20too%20long%2C%20my%20microwaved%20frozen%20burrito%20was%20too%20hot%20at%20the%20ends%20and%20frozen%20in%20the%20middle%2C%20there%20is%20a%20delay%20when%20my%20camera%20saves%20several%20pictures%20in%20a%20row%20and%20occasionally%20I%20get%20a%20freeze!%20Waaaaa!BTW%2C%20I%20have%20gotten%20the%20occasional%20freeze.%20Holding%20down%20the%20side%20mode%2Fpower%20button%20for%20about%2012%20seconds%20and%20then%20releasing%20solves%20it%20for%20me.%20While%20holding%20down%20the%20power%20button%20you%20don't%20get%20a%20response%20but%20when%20you%20let%20go%20the%20camera%20shuts%20down.%20You%20don't%20need%20to%20pull%20the%20battery%2C%20just%20power%20back%20on.%3CHR%20%2F%3E%3C%2FBLOCKQUOTE%3E%3CP%3E%3CBR%20%2F%3E%22Holding%20down%20the%20side%20mode%2Fpower%20button%20for%20about%2012%20seconds%20and%20then%20releasing%20solves%20it%20for%20me.%22%20%26lt%3B-%20You%20are%20lucky%20man%20-%20you%20find%20new%2C%20very%20interesting%20game...%20lol%3C%2FP%3E%3CHR%20%2F%3E%3C%2FBLOCKQUOTE%3E%3CP%3EDMV%20no%20longer%20has%20lines%20they%20call%20by%20appointments..%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-197051%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-197051%22%20slang%3D%22en-US%22%3E%231%20I%20haven't%20had%20a%20freeze%20for%20months.%20Latest%20update%20fixed%20all%20issues%20for%20me.%232%20Plenty%20of%20lines%20at%20the%20DMV%20here%20in%20California%2C%20even%20with%20appointments%20%F0%9F%98%9D%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-197059%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-197059%22%20slang%3D%22en-US%22%3E%3CP%3EOnly%20freeze%20I%20see%20happening%20is%20a%20brain%20freeze%20called%20Slupries.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-197089%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-197089%22%20slang%3D%22en-US%22%3E%3CP%3EMy%20camera%20always%3B%20froze%20constantly%2C%20when%20attempting%20playback%20any%20HEVC%20file%20on%20it%20-%20What%20do%20you%20think%20guys%3F%26nbsp%3B%20Is%20my%20camera%20broken%3F%20Should%20I%20give%20it%20back%20to%20the%20shop%20or%20wait%20for%20software%20update%20(now%20I%20have%20version%2002.01).%20I've%20tried%202%20Samsung's%20Cards%26nbsp%3B%20-%20pro%20versions%2064%20GB%26nbsp%3B%20(UHS%201%20and%20UHS%203)%2C%20now%20I've%20buy%20SanDisk%2064GB%20Extreme%20V30%20A1%20(SDSQXAF%20...)%20and%20result%20is%20still%20the%20same%20%3A%20Always%3B%20froze%20constantly%2C%20when%20attempting%20playback%20any%20HEVC%20file.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-197118%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-197118%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F65073%22%20target%3D%22_blank%22%3E%40stoutpike71523%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20you%20have%20already%20gone%20through%20the%20recommended%20steps%20here%2C%20and%20the%20issue%20still%20persists%20whether%20it%20is%20only%20observed%20for%20HEVC%20files%2C%20it%20would%20be%20best%20to%20contact%20our%20Support%20team%20for%26nbsp%3Bfurther%20assistance.%20You%20can%20reach%20them%20via%20phone%20or%20chat%20here%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EMarius%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-197159%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-197159%22%20slang%3D%22en-US%22%3E%3CBLOCKQUOTE%3E%3CHR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F56774%22%20target%3D%22_blank%22%3E%40mariustanya%3C%2FA%3E%26nbsp%3Bwrote%3A%3CBR%20%2F%3E%3CP%3E%40Hello%20%3Ca%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F65073%22%3E%40stoutpike71523%3C%2Fa%3E%2C%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20you%20have%20already%20gone%20through%20the%20recommended%20steps%20here%2C%20and%20the%20issue%20still%20persists%20whether%20it%20is%20only%20observed%20for%20HEVC%20files%2C%20it%20would%20be%20best%20to%20contact%20our%20Support%20team%20for%26nbsp%3Bfurther%20assistance.%20You%20can%20reach%20them%20via%20phone%20or%20chat%20here%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%2C%26nbsp%3B%3C%2FP%3E%3CP%3EMarius%3C%2FP%3E%3CHR%20%2F%3E%3C%2FBLOCKQUOTE%3E%3CP%3EI've%20made%20all%20recomended%20by%20you%20steps.%20I%20think%20it%20may%20be%20some%20buffer%20problem%2Fthing%2C%20because%20if%20I%20try%20to%20preview%20file%20when%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EA.%3C%2FP%3E%3CP%3EI%20have%20only%20non%20HEVC%20files%20-%26nbsp%3B%20camera%20not%20freezing%3C%2FP%3E%3CP%3EB.%3C%2FP%3E%3CP%3EI%20try%20open%20non%20HEVC%20file%20but%20next%20recoreded%20(%3CSPAN%20class%3D%22short_text%22%3E%3CSPAN%20class%3D%22%22%3Eneighboring%20directly%3C%2FSPAN%3E%3C%2FSPAN%3E%20on%20SD%20card%20%2F%20in%20Media%20view)%20is%20HEVC%20-%20freezing.%3C%2FP%3E%3CP%3EC.%3C%2FP%3E%3CP%3EI%20try%20open%20non%20HEVC%20file%20and%20first%20recorded%20after%20it%20was%20non%20HEVC%20and%20secend%20HEVC%20(%3CSPAN%20class%3D%22short_text%22%3E%3CSPAN%20class%3D%22%22%3Eneighboring%20NOT%20directly%3C%2FSPAN%3E%3C%2FSPAN%3E%20on%20SD%20card)%20-%20not%20freezing.%3C%2FP%3E%3CP%3ED.%3C%2FP%3E%3CP%3EI%20try%20to%20open%20HEVC%20file%20-%20always%20freezing.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIt's%20start%20freezing%20after%20moment%20when%20I%20try%20to%20preview%20files%20(like%20in%20cases%20A-D).%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-197161%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-197161%22%20slang%3D%22en-US%22%3E%3CP%3EThank%20you%20for%20posting%20back%20with%20more%20details%20on%20the%20issue%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F65073%22%20target%3D%22_blank%22%3E%40stoutpike71523%3C%2FA%3E.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EDid%20you%20notice%20if%20the%20specific%20resolution%20setting%20used%20for%20the%20HEVC%20file%20matters%3F%20or%20the%20file%20size%20perhaps%3F%20I%20did%20simulations%20using%20the%20same%20pattern%20that%20you%20presented%20but%20has%20not%20experienced%20any%20freezing%20with%20the%20playback%20on%20any%20of%20the%20HEVC%20files.%20No%20freezing%20observed%20as%20well%20for%20any%20of%20the%20HEVC%20resolutions%20(1080p%20at%20240fps%2C%204K%20at%2060fps%2C%202.7K%20at%20120%20fps%2C%202.7K%20(4%3A3)%20at%2060%20fps%2C%20even%204k%20(4%3A3)%20at%2024%20fps).%20I%20did%20short%20clips%20though%20just%20for%20testing.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EStill%2C%20best%20to%20get%20in%20touch%20with%20our%20Support%20team%20as%20the%20issue%20maybe%20with%20the%20specific%20unit%20that%20you%20have.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%26nbsp%3B%3CBR%20%2F%3E%20Marius%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-225433%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-225433%22%20slang%3D%22en-US%22%3EJust%20bought%20mine%20today%20and%20first%20record%20attempt%20did%20this.%20Did%20the%20first%20update.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-227035%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-227035%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F72283%22%20target%3D%22_blank%22%3E%40bravestorm576%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%20for%20choosing%20GoPro%20to%20capture%20great%20moments!%3C%2FP%3E%0A%0A%3CP%3EHow's%20the%20camera%20after%20the%20update%3F%3C%2FP%3E%0A%0A%3CP%3EWhat%20SD%20card%20are%20you%20using%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-228448%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-228448%22%20slang%3D%22en-US%22%3EDoes%20any%20of%20you%20have%20experience%20with%20the%20Samsung%20Pro%20Plus%20card%3F%3CBR%20%2F%3EI%20want%20to%20move%20on%2032gb%20version.%3CBR%20%2F%3E%3CBR%20%2F%3ESince%20I%20switched%20from%20my%20six%20years%20old%20Samsung%20class%2010%2032gb%2C%20which%20btw%20worked%20perfectly%20on%20my%20previous%20action%20cams%2C%20to%20recommend%20SanDisk%20Extreme%2064gb%20(the%20one%20from%20the%20list)%20I%20started%20facing%20with%20freezing%20issue.%3CBR%20%2F%3E%3CBR%20%2F%3EEvery%20fifth%20or%20sixth%20video%20get%20stuck%20on%20the%20first%20frame.%3CBR%20%2F%3E%3CBR%20%2F%3EI%20sold%20the%20old%20card%20(Samsung)%2C%20so%20I%20can't%20use%20it%20again%20and%20I%20want%20to%20switch%20on%20Samsung%20again%2C%20this%20time%20to%20Pro%20Plus%20version.%3CBR%20%2F%3E%3CBR%20%2F%3EMy%20friend%20has%20Extreme%20Pro%20and%20he%20is%20also%20facing%20with%20freezing%20issue.%20I%20don't%20want%20to%20use%20SanDisk%20anymore...if%20this%20problem%20is%20card%20related..%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-228455%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-228455%22%20slang%3D%22en-US%22%3EI'm%20not%20a%20huge%20fan%20of%20SanDisk%20but%20the%20Extreme%20v30%20(v30%20is%20important)%20has%20been%20working%20very%20good%20for%20me.%20I%20primarily%20have%20been%20using%20Samsung%20Pro%2C%20Pro%2B%20and%20Pro%20Select%20in%20my%20cameras%20since%20the%20Hero4.%20Interestingly%20enough%2C%20the%20card%20that%20has%20been%20the%20most%20reliable%20is%20the%20Pro%20followed%20by%20the%20Pro%2B%20and%20with%20the%20Pro%20Select%20being%20the%20least%20reliable.%20I%20used%20the%20Pro%2B%20about%20a%20month%20ago%20and%20nearly%20filled%20the%2064GB%20card%20without%20issues.%20I%20filmed%20mostly%20in%204K%2F30%20and%202.7%2F60%20so%20I%20can't%20speak%20for%20how%20well%20it%20will%20hold%20up%20to%20the%20HEVC%20format.%3CBR%20%2F%3E%3CBR%20%2F%3EOne%20thing%20to%20consider%20when%20purchasing%20your%20card%20is%20the%20prevalence%20of%20counterfeit%20cards%20being%20sold%20(especially%20on%20sites%20like%20Amazon).%20You%20really%20want%20to%20inspect%20the%20packaging%20before%20you%20open%20it%20up%20and%20always%20purchase%20from%20a%20reputable%20source.%20Stick%20to%2032GB%20and%2064GB%20as%20they%20are%20less%20likely%20to%20have%20been%20manipulated%20to%20show%20a%20larger%20storage%20capacity%20than%20they%20actually%20have.%3CBR%20%2F%3E%3CBR%20%2F%3EBe%20sure%20to%20run%20a%20manual%20update%20on%20your%20camera%20when%20you%20get%20the%20new%20card%20(even%20if%20you%20are%20on%20the%20latest%20firmware)%20just%20to%20make%20sure%20you%20have%20a%20clean%20install.%20Go%20to%20preferences%20and%20factory%20reset%20before%20and%20after%20the%20firmware%20update.%20It's%20also%20a%20good%20idea%20to%20format%20periodically%20(FULL%20not%20quick)%20in%20your%20computer%20and%20always%20do%20a%20second%20format%20in%20the%20camera%20once%20done.%20Always%20offload%20your%20media%20at%20the%20end%20of%20your%20days%20shoot%20and%20format%20the%20card%20in%20the%20camera%20before%20you%20start%20filming%20again.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-228456%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-228456%22%20slang%3D%22en-US%22%3EThanks%20for%20info%2C%20that's%20wait%20I%20needed.%3CBR%20%2F%3E%3CBR%20%2F%3EI'll%20go%20to%20Samsing%20Pro%20Plus%20but%2032gb.%3CBR%20%2F%3E%3CBR%20%2F%3ESandisk%20Extreme%20that%20I%20have%20is%20also%20v30%2C%20full%20format%20on%20PC%2C%20manual%20software%20update%20several%20times%2C%20format%20through%20camera%20software%20after%20every%20ride%20and%20still%20facing%20with%20freezing%20(stuck%20on%20the%20first%20frame%20with%20audio%20only).%3CBR%20%2F%3E%3CBR%20%2F%3EI%20didn't%20have%20any%20of%20this%20issues%20while%20I%20was%20using%20the%20old%20one%20Samsung%20with%2023mb%2Fs%20read%20and%2010%20mb%2Fs%20writte%20speed.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-228458%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-228458%22%20slang%3D%22en-US%22%3EHmmm%2C%20this%20sounds%20like%20a%20playback%20issue.%20When%20you%20get%20the%20first%20frame%20stuck%20and%20audio%20only%2C%20what%20are%20you%20using%20to%20playback%20the%20video%20(Computer%20specs%2C%20OS%2C%20software)%3F%20Is%20the%20media%20still%20on%20the%20card%20or%20has%20it%20been%20transferred%20over%20to%20your%20computer%3F%20Have%20you%20tried%20uploading%20the%20video%20(raw%20with%20no%20editing)%20directly%20to%20YouTube%20or%20Vimeo%20and%20checked%20to%20see%20if%20you%20could%20play%20the%20video%20in%20its%20entirety%3F%3CBR%20%2F%3E%3CBR%20%2F%3EWhat%20resolution%2Fframe%20rate%20are%20you%20filming%20in%3F%20Is%20Protune%20on%20or%20Off%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-228464%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-228464%22%20slang%3D%22en-US%22%3E%3CP%3ENo%2C%20it's%20not%20pc%20issue%20definitly%2C%20I%20have%20ryzen%201600%2C%2016gb%20ram%2C%20rx%20580%208gb%20video%20card%2C%20Windows%2010%20x64%20proffesional.%20There%20are%20couple%20of%20topics%20on%20the%20internet%20and%20a%20couple%20of%20them%20on%20this%20forum%20with%20the%20same%20issue.%20It's%20also%20part%20of%20the%20camera%2Fsd%20card%2Fsoftware%20freezing%20issue.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ENot%20matter%20if%20the%20file%20is%20still%20on%20the%20card%2C%20inside%20of%20the%20camera%2C%20in%20the%20card%20reader%20or%20on%20the%20hard%20drive%20it%20wont%20playback%20and%20file%20is%20corrupted%20when%20you%20scroll%26nbsp%3Bvideos%2Fphotos%20in%20the%20camera%20gallery.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20got%20used%20to%20this%20issue%20and%20every%20time%20when%20I%20start%20recording%2C%20first%20I%20check%20on%20the%20screen%20if%20video%20is%20%22moving%22%20when%20I%20move%20the%20camera%20but%20it's%20preaty%20annoying%20that%20you%20have%20to%20think%20of%20this%20on%20the%20500%24%20cammera.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20record%20my%20rides%20mostly%20in%204k%2C%2030%20fps%2C%20superview%2C%20protune%20on%20and%20stabilisation%20on.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-228466%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-228466%22%20slang%3D%22en-US%22%3EStrange%2C%20I've%20never%20had%20that%20happen.%20Can%20you%20upload%20the%20video%20to%20YouTube%20and%20then%20post%20here%20so%20we%20can%20see%20what%20it%20looks%20like%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-228484%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-228484%22%20slang%3D%22en-US%22%3E%3CP%3EThis%20is%20the%20similar%20thread%3A%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2FCameras%2FGoPro-Hero-6-Video-has-sound-but-picture-freezes%2Ftd-p%2F158484%22%20target%3D%22_blank%22%3Ehttps%3A%2F%2Fcommunity.gopro.com%2Ft5%2FCameras%2FGoPro-Hero-6-Video-has-sound-but-picture-freezes%2Ftd-p%2F158484%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAt%20the%20moment%20I%20don't%20have%20any%20of%20those%20corrupted%20files%20but%20there%20are%20a%20couple%20of%20them%20on%20YouTube.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20one%20is%20representing%20the%20issue%2C%20the%20only%20difference%20is%20that%20mine%20videos%20are%20stuck%20on%20the%20first%20frame%20and%20this%20one%20got%20frozen%20after%20couple%20of%20seconds.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-228485%22%20slang%3D%22en-US%22%3ERe%3A%20Freeze%20screen%20on%20GoPro%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-228485%22%20slang%3D%22en-US%22%3EIs%20your%20camera%20on%20the%20latest%20firmware%3F%3CBR%20%2F%3EAfter%20watching%20the%20video%20I%20remembered%20having%20this%20happen%20once%20on%20mine%20early%20on%20before%20the%20latest%20updates.%20I%20was%20using%20a%20Lexar%201000X%20at%20the%20time.%20It%20only%20happened%20that%20one%20time%2C%20but%20I%20was%20also%20having%20issues%20with%20the%20camera%20locking%20up%20when%20switching%20from%20recording%20in%20HEVC%20to%20h.264.%20Since%20performing%20all%20of%20the%20updates%20manually%20I%20haven't%20had%20any%20issues.%3CBR%20%2F%3E%3CBR%20%2F%3EI've%20owned%20the%20Hero6%20since%20the%20day%20it%20was%20released%20and%20film%203-5%20days%20a%20week%20so%20I%20certainly%20give%20it%20plenty%20of%20wear%20and%20tear.%3CBR%20%2F%3E%3CBR%20%2F%3EIf%20the%20new%20SD%20card%20and%20a%20manual%20update%20(whether%20your%20on%20the%20latest%20firmware%20or%20not)%20don't%20fix%20your%20issue%2C%20contact%20the%20GoPro%20Support%20Team%20so%20they%20can%20exchange%20your%20camera.%3CBR%20%2F%3E%3CBR%20%2F%3EBest%20of%20luck!%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 3
Accepted Solution

Freeze screen on GoPro Hero 6

My Hero6 is freezing constantly and I unwrapped it today. Just by going from one menu to another or with just switching camera modes.

Just a side note, for others that are taking out the batteries, holding in the mode button over 3 sec and then release will reset the camera.

Accepted Solutions
GoPro
Posts: 7,868

Re: Freeze screen on GoPro Hero 6

Hello @stoutpike71523

 

If you have already gone through the recommended steps here, and the issue still persists whether it is only observed for HEVC files, it would be best to contact our Support team for further assistance. You can reach them via phone or chat here https://gopro.com/help/ContactUs

 

Thanks, 

Marius

View solution in original post


All Replies
Hiker
Posts: 19

Re: Freeze screen on GoPro Hero 6

I had the same issue when I tested my GoPro Hero 6 yesterday.

 

I'm going to return it tomorrow (there's another issue with heavy grain).

 

 

Unbelievable...does GoPro really expect their customers to use such a faulty product and wait for an update which might or might not fix the issues?

 

How about releasing a product which just works?

Explorer
Posts: 11,698

Re: Freeze screen on GoPro Hero 6

Strange, I've had no issues with my Hero6, including grain. Yes, if I keep the settings on default the Hero6 is brighter than my Hero5 so the grain is more noticeable, but by dropping the ISO I've found I can get a cleaner and still brighter picture/video.

As far as freezing issues, what SD card are you using? Is it new? Have you done a full format on it in the computer and then again it the camera? I'm not saying this is what's causing it, but typically with past cameras the SD card is usually the culprit.
Tourist
Posts: 4

Re: Freeze screen on GoPro Hero 6

I am the same problem here after updating my new hero 6 to latest version. 

gopro_freez.jpg
Explorer
Posts: 11,698

Re: Freeze screen on GoPro Hero 6

Use Lexar 1000x or Samsung Pro, Pro+, or Pro Select. If you use a SanDisk (which I personally don't recommend) use the Extreme Pro or at least the Extreme. Do not use SanDisk Ultra or Samsung Evo.
Sightseer
Posts: 1

Re: Freeze screen on GoPro Hero 6

Guys, this is not a new problem by GoPro cameras. I had the problem on my GoPro 2,3 & 4 . (i didn´t got a 5 because of all problems before)

The problem is the chip (CPU) they use in the camera on so less space. It is getting to warm and then the camera freezes.

The chip don´t get any ventelation and just gets to warm.

Of course the setup, the camera in itself, the quality of the lense... is great but if you can not use it, it is not worth to buy anymore.

Highlighted
Tourist
Posts: 16

Re: Freeze screen on GoPro Hero 6

Since I updated to the newest firmware (01.51)  my Hero 6 freezes up (black screen) on recording superview on all resolutions and frame rates.  It records fine on linear and wide modes on any resoltion and frame rate.  It must be a firmware issue. It cannot be an issue with the Memory Card as the data rate for 4K 60p wide would be much higher than 1080p 30 superwide.  I hope Go Pro will solve this soon. I really rely on the superview for my kite videos, so my brand new Hero 6 is pretty much useless now.

 

Please fix this soon Go Pro!

--

Gunnar

Sightseer
Posts: 1

Re: Freeze screen on GoPro Hero 6

[ Edited ]

I have the same issue. Just bought it brand new aprox 1 week ago. It froze on the first day I bought it. I thought it is a firmware issue in the factory version. Did a firmware upgrade from GoPro and the problem seems to appear slightly less frequently. I used only 1080p/60fps untill now. I did not verify that it happens in wide or linear, like somebody observed on this forum.

I am using SanDisk Extreme Pro 64GB V30, according to this page:

https://gopro.com/help/articles/block/microSD-Card-Considerations

 

It is my first GoPro, waited for it for more than 2 years. It is a sad experience untill now :( 

I really hope it gets fixed quickly in the next firmware upgrade.