Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Sightseer
Posts: 1

Freeze et rush corrompus (HERO 7 BLACK)

[ New ]

Bonjour, je possède une gopro hero 7 black avec une SanDisk Extreme Pro (UHS 3 / V30) A2 128 Go.

Lors de différentes sorties, je rencontre parfois des problèmes de freeze sur ma gopro, je dois alors forcer le redémarrage en appuyant 10 secondes sur le Start, à savoir que les rushs tournés durant cette séquences seront inutilisables. 

Ma gopro est à jour (1.90) et ma carte SD est vidé à chaque sortie. 

J'ai essayé de changer de carte SD mais le problème persiste.


Accepted Solutions
GoPro
Posts: 19,945

Re: Freeze et rush corrompus (HERO 7 BLACK)

[ New ]

Hello, @swifthill57077. Freezing is an indication of an issue with the camera firmware or the SD card used. If you have already gone through these troubleshooting steps and the issue remains, let our Support team know. This way they can help you with the next steps. 

 

To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. Be sure to put in your best contact number. 


Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled. 

View solution in original post


All Replies
GoPro
Posts: 19,945

Re: Freeze et rush corrompus (HERO 7 BLACK)

[ New ]

Hello, @swifthill57077. Freezing is an indication of an issue with the camera firmware or the SD card used. If you have already gone through these troubleshooting steps and the issue remains, let our Support team know. This way they can help you with the next steps. 

 

To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. Be sure to put in your best contact number. 


Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled.