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%3CLINGO-SUB%20id%3D%22lingo-sub-283681%22%20slang%3D%22en-US%22%3EFree%20spanish%20contact%20number%3F%20They%20told%20me%20so%20and%20is%20fake%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-283681%22%20slang%3D%22en-US%22%3E%3CP%3EI%20recently%20contacted%20GoPro%20support%20by%20the%20spanish%20number%20%2B34%26nbsp%3B%3CSPAN%3E518898656%26nbsp%3B%20I%20did%202%20calls%20and%20the%20woman%20and%20the%20man%20with%20whom%20I%20talked%20to%20they%20told%20me%20%22this%20call%20is%20for%20free%2C%20don't%20worry%20for%20that%20and%20let%20me%20help%20you%20with%20your%20issue%22%20My%20surprise%20when%20I%20receiverd%20the%20phone%20bill...%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EI'm%20seriously%20dissapointed%20with%20this%20topic.%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-283681%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-284208%22%20slang%3D%22en-US%22%3ERe%3A%20Free%20spanish%20contact%20number%3F%20They%20told%20me%20so%20and%20is%20fake%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-284208%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F74965%22%20target%3D%22_blank%22%3E%40therock3xr%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESorry%20to%20know%20that.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EMay%20I%20know%20if%20you%20get%20the%20number%20here%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FBlock%2FTelephone-Numbers%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FBlock%2FTelephone-Numbers%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EListed%20numbers%20here%20should%20be%20toll%20free.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3E-Jay%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-284502%22%20slang%3D%22es-ES%22%3ERe%3A%20Free%20spanish%20contact%20number%3F%20They%20told%20me%20so%20and%20is%20fake%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-284502%22%20slang%3D%22es-ES%22%3EThanks%20for%20your%20fast%20reply%20Jay%2C%20%3CBR%20%2F%3E%3CBR%20%2F%3E%20Yes%20the%20number%20is%20there%2C%20I%20already%20put%20a%20demand%20to%20my%20phone%20company%20Telef%C3%B3nica%2C%20the%20biggest%20and%20most%20known%20phone%20company%20in%20Spain.%20I'll%20update%20the%20results%20here.%3C%2FLINGO-BODY%3E
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Tourist
Posts: 8

Free spanish contact number? They told me so and is fake

I recently contacted GoPro support by the spanish number +34 518898656  I did 2 calls and the woman and the man with whom I talked to they told me "this call is for free, don't worry for that and let me help you with your issue" My surprise when I receiverd the phone bill...

 

I'm seriously dissapointed with this topic.

GoPro
Posts: 3,505

Re: Free spanish contact number? They told me so and is fake

 

Hi @therock3xr,

 

Sorry to know that. 

May I know if you get the number here: https://gopro.com/help/articles/Block/Telephone-Numbers

 

 

Listed numbers here should be toll free. 

 

Regards,

-Jay 

 

Tourist
Posts: 8

Re: Free spanish contact number? They told me so and is fake

Thanks for your fast reply Jay,

Yes the number is there, I already put a demand to my phone company Telefónica, the biggest and most known phone company in Spain. I'll update the results here.
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Tourist
Posts: 8

Re: Free spanish contact number? They told me so and is fake

I got all the info about my issue and this number in Spain is not for free, when you are offering as free. I expect the renumeration of the money I was charged.