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Hiker
Posts: 18

Free spanish contact number? They told me so and is fake

I recently contacted GoPro support by the spanish number +34 518898656  I did 2 calls and the woman and the man with whom I talked to they told me "this call is for free, don't worry for that and let me help you with your issue" My surprise when I receiverd the phone bill...

 

I'm seriously dissapointed with this topic.

GoPro
Posts: 5,447

Re: Free spanish contact number? They told me so and is fake

 

Hi @therock3xr,

 

Sorry to know that. 

May I know if you get the number here: https://gopro.com/help/articles/Block/Telephone-Numbers

 

 

Listed numbers here should be toll free. 

 

Regards,

-Jay 

 

Hiker
Posts: 18

Re: Free spanish contact number? They told me so and is fake

Thanks for your fast reply Jay,

Yes the number is there, I already put a demand to my phone company Telefónica, the biggest and most known phone company in Spain. I'll update the results here.
Hiker
Posts: 18

Re: Free spanish contact number? They told me so and is fake

I got all the info about my issue and this number in Spain is not for free, when you are offering as free. I expect the renumeration of the money I was charged.