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Hiker
Posts: 9

Frame buffer freezing?

Dies anyone know what causes this (watch video)?

Seems like half the frame buffer freezes.

Has happened to me twice now, and it
GoPro
Posts: 4,293

Re: Frame buffer freezing?

@shady-k, just to clarify, are you having trouble with the camera's video playback? Would you mind providing us more details about the problem with your HERO8 Black camera?

Hiker
Posts: 9
GoPro
Posts: 12,244

Re: Frame buffer freezing?

Thanks! @shady-k

 

What SD card are you using?

Please see if resetting the camera will help.  Reset Camera Settings
If it's still the same, proceed with a manual software update. https://gopro.com/update/
Let us know how it goes.

 

Regards,

Ej

 

Hiker
Posts: 9

Re: Frame buffer freezing?

@aragon1006 
- Using a Samsung EVO 256GB PLUS SD-card
- Firmware 1.20

The Error is hitting a random. It occured on the very first recording on file GX010001 - GX030001. With other words, through all the chapters.
Stopped the camera and started recording again, and the next files were just fine.

Then it happened again some days later with file GX010044. Same issue. After 25 seconds from recording start half the frame just freeze.

https://www.youtube.com/watch?v=4o0KxG2tV2U

Added a clip for you to see how it pans out.

GoPro
Posts: 12,244

Re: Frame buffer freezing?

Hi @shady-k

 

Thanks for sharing a sample video.

Were you able to try the update and the reset?

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

Let them know of the troubleshooting steps taken.

 

 

Thanks!
Ej