Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Sightseer
Posts: 1
Accepted Solution

Foto Distorsionada

Cuando tomo fotos con burst 10/2 las fotos salen cortadas con una franja morada

Accepted Solutions
Highlighted
GoPro
Posts: 16,061

Re: Foto Distorsionada

Hello @toughoasis18106

 

Sorry to hear about the image quality issue that you are experiencing. Is this a recent happening? Are the purple lines affecting only the photos captured through burst? What about regular video recordings and photo? Is your HERO5 Black camera updated to the latest firmware? If not, see if doing a manual update will clear the purple lines. You can follow the steps below as guide to the manual update: 

  1. Go to the HERO5 Black update page.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system.

Make sure that your camera is fully charged and that the SD card is formatted prior to updating. Let us know how it goes. 

 

Thanks, 
Marius

View solution in original post


All Replies
Highlighted
GoPro
Posts: 16,061

Re: Foto Distorsionada

Hello @toughoasis18106

 

Sorry to hear about the image quality issue that you are experiencing. Is this a recent happening? Are the purple lines affecting only the photos captured through burst? What about regular video recordings and photo? Is your HERO5 Black camera updated to the latest firmware? If not, see if doing a manual update will clear the purple lines. You can follow the steps below as guide to the manual update: 

  1. Go to the HERO5 Black update page.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system.

Make sure that your camera is fully charged and that the SD card is formatted prior to updating. Let us know how it goes. 

 

Thanks, 
Marius