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Sightseer
Posts: 2

Formatting card in hero3+

Hi, I haven't used my hero 3+  for a few years & can't seem to reset it to get it to pair up with my phone. I thought it might be because my sd card is full so have been trying to format with no success. I have followed all instructions to the letter. In the camera & in my computer but the images are still there. Is my card corrupted or something. 

GoPro
Posts: 9,584

Re: Formatting card in hero3+

Hi @clueless2

 

It is possible. 

What SD card are you using?

Try doing a FULL format on the SD card using your computer.

Once done, proceed with the updates.

https://gopro.com/update/hero3_plus

 

When transferring update files from your computer to your SD card, please make sure to copy the UPDATE folder to the root of your SD card.

 

Let us know how it goes.

 

Thanks!

Ej

Sightseer
Posts: 2

Re: Formatting card in hero3+

Not sure what the card is to tbh has HC written on it. Nothing I recognise. I called myself clueless for a reason. Not sure why the formatting in the camera didn't work.  Used disk utility on my Mac with a plug in card reader & followed all instructions doing quick format, high security format & when that didn't work tried deleting manually.  All files still there. 

GoPro
Posts: 9,584

Re: Formatting card in hero3+

Hi @clueless2

 

It could be an issue on the card already.

Here is a list SD Cards that Work with GoPro Cameras

 

 

Thanks!

Ej