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Sightseer
Posts: 2

Forgot my camera password

[ New ]
I got a new phone and can't find a way to pair the camera in the app because a camera password is required and it's not the same as the username's pass. Can't find a way to get ir. Please help.
GoPro
Posts: 6,097

Re: Forgot my camera password

[ New ]

 

Hi @lalzueta,

 

May I know what camera model do you have? 

 

 

Regards,

-Jay 

Sightseer
Posts: 2

Re: Forgot my camera password

[ New ]
Hi Jay!

I have a Hero 4 Silver model.
GoPro
Posts: 6,097

Re: Forgot my camera password

[ New ]

 

Hi @lalzueta,

 

You can reset your camera to factory settings and reset connection.

Or you may also initiate a manual update. 

 

https://www.youtube.com/watch?v=azsbzo4kWjw&t=61s

https://gopro.com/update/hero4

 

After that you may now pair your camera to your phone and it will provide a new password or ask you to create a new password.

 

Regards,

-Jay