Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-360318%22%20slang%3D%22en-US%22%3EFor%20the%20GoPro%205%20BLACK%20(501rw)%20I%20cannot%20find%20any%20useful%20information%20about%20upgrading%20software.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-360318%22%20slang%3D%22en-US%22%3E%3CP%3EFor%20the%20GoPro%205%20BLACK%20(501rw)%20I%20cannot%20find%20any%20useful%20information%20about%20upgrading%20software.%20When%20I%20insert%20the%20Nr.%20of%20my%20camera%20into%20%22camera%20information%22%20I'm%20getting%20this%20answer%3A%20Oops.%20Looks%20like%20you%20entered%20the%20serial%20number%20from%20a%20different%20GoPro.%3CBR%20%2F%3EChoose%20another%20camera%20%26gt%3B%20.%20That%20is%20the%20same%20at%205%20HERO%20black%20as%205%20HERO%202018.%20I'm%20totaly%20confused%2C%20because%20there%20is%20no%20other%20option.%3CBR%20%2F%3EI'm%20trying%20to%20pair%20camera%20with%20GoPro%20remote%20control%2C%20but%20there%20is%20no%20options%20at%20%22Connection%20new%20device%22%20rather%20than%20GoPro%20App.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-360318%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO%20(2018)%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Reply
Highlighted
Tourist
Posts: 2

For the GoPro 5 BLACK (501rw) I cannot find any useful information about upgrading software.

For the GoPro 5 BLACK (501rw) I cannot find any useful information about upgrading software. When I insert the Nr. of my camera into "camera information" I'm getting this answer: Oops. Looks like you entered the serial number from a different GoPro.
Choose another camera > . That is the same at 5 HERO black as 5 HERO 2018. I'm totaly confused, because there is no other option.
I'm trying to pair camera with GoPro remote control, but there is no options at "Connection new device" rather than GoPro App.

Explorer
Posts: 12,129

Re: For the GoPro 5 BLACK (501rw) I cannot find any useful information about upgrading software.

Which is it, a HERO5 Black or a HERO (2018)? Contact the GoPro Support Team and they can help you sort it out.
GoPro
Posts: 3,091

Re: For the GoPro 5 BLACK (501rw) I cannot find any useful information about upgrading software.

@dbist, any chance you might have a HERO (2018) camera? Please check your camera's serial number. Does it starts with "C332"?

The HERO (2018) camera isn't compatible to work with Smart Remote, thus, the remote connection in the in-camera menu will not be available for the device.

Tourist
Posts: 2

Re: For the GoPro 5 BLACK (501rw) I cannot find any useful information about upgrading software.

Actually the camera full name is GOPRO HERO (CHDHB-501-RW) and the serial Nr. starts with 3312...  On Youtube I found some info, that thic camera is easy to heck, so you can use all the functionalities as normal 5 Black. Unfortunatley I couldn' contact that person for more info. Does Anybody have some info about that?

Explorer
Posts: 12,129

Re: For the GoPro 5 BLACK (501rw) I cannot find any useful information about upgrading software.

Check over at Reddit.com/r/GoPro
Do your own searching for the answer. They get a little snarky when you ask questions that can easily be found with a search.

It's not an official hack and does void your warranty. While you do get resolutions/fps and Protune like HERO5 Black, I don't think it changes Smart Remote capability. Could be wrong though.