Footage all white [ New ]

[billd6087]

Why is my Hero4 silver flickering to all white screen, This is not an overexposure issue as it happens when filming a static shot ( the footage before and after are perfectly good ) camera has been running all the time during this.

[aragon1006 · Accepted solution]

Hi @billd6087

Is this only observed when recording or is it also on the saved file?

See if resetting the camera will sort it out.

If not, please proceed with a manual update. https://gopro.com/en/us/update/hero4

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.
 

Thanks!

Ej

[aragon1006 · Accepted solution]

Hi @billd6087

Is this only observed when recording or is it also on the saved file?

See if resetting the camera will sort it out.

If not, please proceed with a manual update. https://gopro.com/en/us/update/hero4

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.
 

Thanks!

Ej