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Reply
Hiker
Posts: 14

Fix Audio or Give Refunds

Sorry, but the microphones on the Hero5 Black are worthless.  I am not going to pay such a high price for subpar audio.  GoPro needs to fix the issue or offer refunds.

Adventurer
Posts: 8,103

Re: Fix Audio or Give Refunds

I love that who else is in    I say they should do a recall, if not given a fix in a ligit time

Nomad
Posts: 143

Re: Fix Audio or Give Refunds

They Do offer refunds. It's a 30 day money back guarantee. Says so at the bottom right of the web page. If your not happy, return it and you can always try something else with less sensitive microphones. 

Nomad
Posts: 143

Re: Fix Audio or Give Refunds

And just as a point regarding audio. A mic being sensitive enough to here vibrations from a stand or touching the mic is not indicitive of a bad mic, but is generally a characteristic of quality microphones. I'm not saying the Hero5's are great, they have a lot of gain that produces noise in a quite environment, but that's to be expected from a waterproof membrane. 

 

In fact, any quality recording microphone should be mounted on a shock mount to decrease sounds produced by the movement of the stand or even the ground. I might suggest a shock mount if you plan on a lot of handling the camera while speaking. 

 

Otherwise return it and get something that will work for you.

Adventurer
Posts: 8,103

Re: Fix Audio or Give Refunds

gopro needs a condenser mic

Hiker
Posts: 14

Re: Fix Audio or Give Refunds

Being their newest and supposedly more advanced camera should mean the microphone/audio is at least as good or better than previous GoPro cameras... not worse  I did not have this issue with my Hero4 Silver.

 

For those of us having owned the camera longer than 30 days, returning it is not as easy as some seem to think.

Highlighted
Nomad
Posts: 536

Re: Fix Audio or Give Refunds

[ Edited ]

Look guys I am on your side honestly, but my cameras both the hero 5 black and session 5 are pretty equal in the audio dept. I have the black on the karma Grip and hear no motor noise, I have had both in a fast river and they both recover audio quickly. I have 3d printed basic housing both hollow and solid and I don't have the issues that you show in the videos. 

 

Clearly you do have an issue, I can hear it but the point is I do not, there may be some manufacturing differences I don't know, but maybe that's why other don't complain about audio?

 

I just think you should know that this issue is maybe not as common as you think, I was expecting unusable audio on the karma Grip but to be honest it's actually ok.

Nomad
Posts: 143

Re: Fix Audio or Give Refunds

I'm pretty sure they are condenser microphones. They are described as "studio" which would imply condenser and I don't think there is any way to get the sensitivity that's being illustrated unless they were condenser. 

 

As as far as the different experiences epicallyepic, myself, and others. It most likely has to do with the differing environments. The auto gain works well when using it in moderately loud places as it compensates, like outdoors in various activities. This is GoPros target consumer base and what GoPros are built for. Taking them indoors in a quite environment will cause the auto gain to go very high causing white noise and sensitivity to any small noises or movements. That's common for auto gain and not a sign of a bad mic. My tascam field recorder will do the exact same thing and it is regarded as a very good quality microphone. 

 

Bottom line is the audio is drastically improved for the GoPro on the hero 5 for what the GoPro is designed to be used for. If your mainly going to use the camera in quite, indoor scenarios where you handle the camera frequently, and you are determined to use an action camera as opposed to another camera that may be better suited or use an external mic like many (if not all) serious vloggers, then here are a few tips you could try. 

 

1. As I mentioned before, get a shock mount. Any studio/ condenser mic you will ever use will require a shock mount. The GoPro mics are no exception, especially when the auto gain cranks it up in quite situations. It's just like wind noise. Any quality mic will need a wind screen and that is not a sign of a bad mic, but a good one. 

 

2. Use noise reduction in post. There will be white noise. The gain is crazy high in quite environments. Too high in my opinion, but that's generally how auto gain works. 

 

3. If you are willing to put in some post time, try the raw audio. That way you can avoid the gain going up so high and possibly filter out the excess noise.