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Tourist
Posts: 3

First time water leak

Been having the gopro 5 Black for over 1 year and used it today for the first time under water. The battery compartment and charging locks were well secured howerver water has leaked in and the camera is. It working. How can I get this repaired ?
Adventurer
Posts: 8,666

Re: First time water leak

GoPro replaces camera, they only repair and sell refurbs .  WHat you need to  do is contact your Regional office of GoPro  their phone number is 855-635-3578, or you can head over to tehir website and find your number for you.  at gopro.com/contactus or chat.

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GoPro
Posts: 7,699

Re: First time water leak

 

Hi @sweetriver40804

 

I am sorry to hear about what happened with your camera.

We would like to look into what happened.

Please coordinate with our Support Team regarding this. As each incident is treated uniquely, they may ask you for pictures of the camera and/or mount that was used and other additional information

to help us determine what we can do to extend our help.

https://gopro.com/help/ContactUs

Tourist
Posts: 3

Re: First time water leak

Thanks for the reply. I used it in a swimming pool for the first and the unit whent dead after about 30 mts of usage. Initially the screen started blinking and subsequently the Gopro went dead. I will send the picture of the unit with the mount as well. Any help is greatly appreciated.
Tourist
Posts: 3

Re: First time water leak

How to upload the pictures please advise Tks
GoPro
Posts: 7,699

Re: First time water leak