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Anonymous
Posts: 0

Re: Firmware Update failed Hero 4

Hello,

 

Try doing the manual update by the steps here: http://gopro.com/support/product-update/register-camera this process usually works as it eliminates any issue that could be happening because of the app, or pc. 

 

-Sam

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Anonymous
Posts: 0

Re: Firmware Update failed Hero 4

Hi Sam

 

Thanks for the reply, but I have tried the manual update method several times.  As mentioned previousy, I've tried all the methods.  I'm using a 64gb U3 SD card, formatted to exFAT and the manual update is a no go.  The app doesn't work.  GoPro Studio doesn't work.  I've done a factory restore as well.  I suspect the unit is faulty.  And that's really poor.

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Tourist
Posts: 4

Re: Firmware Update failed Hero 4

I have tried doing that several times, after first having the firmware update fail using the GoPro app. That isn't working either. 

Is there anyway to return it to factory settings? 

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Anonymous
Posts: 0

Re: Firmware Update failed Hero 4

If you can get into the menus, folow this https://gopro.com/support/articles/how-to-reset-the-camera-to-factory-defaults

 

Usual caveats - it wil nuke all your settings etc

 

If you are stuck in the update mode like me, take the battery and SD out, put the battery back in whilst holding the shutter button and turning on.  Rinse and repeat until it works.  I find having it pugged into the PC so it goes into charging mode helps

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Anonymous
Posts: 0

Re: Firmware Update failed Hero 4

If anyone is still having an issue with this, I read somewhere (Reddit?) that someone solved this update issue by using an old SD card. Thinking it was worth a punt I bought this http://tinyurl.com/qxveda7 which is just a cheap Class 10/U1 SD card. Update worked without a hitch. Hope that's useful to others having problems. Maybe forum mods could sticky this or pass on the info?
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Anonymous
Posts: 0

Re: Firmware Update failed Hero 4

I have just soent the last 2 hours trying to update through the app but receiving the Firmare Update Failed message. Plugged my GoPro into the mac and used the GoPro studio. I started to receieve the same error message and just as I was about to close it all down the update started and completed with a 100% complete message on the GoPro screen. It seemed to struggle and then work its way through. No need to reformat the SD card.

 

It may pay to just wait a bit and let it do its thing. If I was quicker on the PC I may of missed it.

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Backpacker
Posts: 1,448

Re: Firmware Update failed Hero 4

[ Edited ]

Sorry about that @Anonymous.

Here try using an older firmware update: http://bit.do/goproupdates

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Anonymous
Posts: 0

Re: Firmware Update failed Hero 4

I had the same problem as stated above - what you need to do is - get yourself microSD card 32gb or smaller - I used a 2gb card from an old Nokia phone. ● Format it in a computer as fat32.
● Copy the Update folder on to the card as described by the GoPro manual update.
● Put the card in the GoPro and start - your GoPro will update fine.

I think the fat32 file system makes the difference. I haven't checked using the fat32 card using the mobile or pc app to update, I suspect it will work though - maybe someone can try and post up their results