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Sightseer
Posts: 1

Filtracion de agua en mi gopro hero black 5

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hola, quisiera saber si podrian ayudarme por favor, he usado mi gopro en diferentes ocasiones dentro del agua, ya haya sido salada o dulce sin ningun problema, pero resulto que esta ultima vez en una alberca con muy poca profundidad le entro agua en la ranura de la bateria y quedo con la pantalla oscura y luego no encendio mas, yo verifico siempre antes de usarla el estado de mi camara y siempre la ando sellada correctamente por esa razon no entiendo como ocurrio esto si es una camara a prueba de agua, les agradeceria mucho la ayuda muchas gracias

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GoPro
Posts: 27,054

Re: Filtracion de agua en mi gopro hero black 5

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Hi @loyalcreek33582

 

So long as all camera doors are closed, the HERO5 Black is waterproof down to 10m (33ft) without a housing. 
While water damage is usually not covered by the warranty, let our Support Team take a look at what happened. 
You may reach out to them by phone or chat. https://gopro.com/help/ContactUs 

 

Thanks!

Ej

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GoPro
Posts: 27,054

Re: Filtracion de agua en mi gopro hero black 5

[ New ]

Hi @loyalcreek33582

 

So long as all camera doors are closed, the HERO5 Black is waterproof down to 10m (33ft) without a housing. 
While water damage is usually not covered by the warranty, let our Support Team take a look at what happened. 
You may reach out to them by phone or chat. https://gopro.com/help/ContactUs 

 

Thanks!

Ej