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Sightseer
Posts: 1
Accepted Solution

Filming when camera frooze wont start again( Hero 5 black )

Was shooting underwater in Bali when suddenly everything frooze and it will not start again. Tried everthing i found on the net but with no luck. Had the camera less than a year., so back where it came from for warrenty claim.


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GoPro
Posts: 15,313

Re: Filming when camera frooze wont start again( Hero 5 black )

HI @spirywave06217, 

 

Although not expected for a HERO5 Black camera but your unit may be water-damaged. Please reach out to our Customer Support team for further assistance. You can contact them here: https://gopro.com/help/ContactUs

 

Thanks, 
Marius

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Highlighted
GoPro
Posts: 15,313

Re: Filming when camera frooze wont start again( Hero 5 black )

HI @spirywave06217, 

 

Although not expected for a HERO5 Black camera but your unit may be water-damaged. Please reach out to our Customer Support team for further assistance. You can contact them here: https://gopro.com/help/ContactUs

 

Thanks, 
Marius