05-31-2020 04:25 PM
I've tried to upload new footage I shot by hand with my steadicam, but neither my 2019 Apple desktop, 2015 Apple laptop nor the 2020 updated GP app will recognize the files existing!
Worse, both computers won't acknowledge there's a camera plugged in to either of them.
I don't have an SD card reader adapter to put the micro in to try and update the camera's software, so what do I do? I need to get these clips off for a project I've been commissioned for!
05-31-2020 10:32 PM
Hello, @spryhill2040. The troubleshooting steps detailed in the links below might help.
- Camera is Not Recognized on GoPro App for Desktop - Mac
- Camera is not Recognized when Plugged into a Computer USB Port
Alternatively, you may also check if the GoPro files will be detected using other programs that can view and edit your footage.
You may also use the GoPro App for mobile to import the footage from the camera to the app on your phone, and from your phone to your computer if the files need to be saved on the computer.
06-01-2020 08:11 AM
It seems the only way I may be able to even pull the files at this point is using an SD card reader which I will now have to order from online.