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%3CLINGO-SUB%20id%3D%22lingo-sub-195943%22%20slang%3D%22en-US%22%3EFiles%20damaged%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-195943%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20there%2C%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHoping%20some%20files%20can%20be%20recovered%20with%20your%20help%20here.%26nbsp%3B%3C%2FP%3E%3CP%3E%3CBR%20%2F%3EI%20use%20a%20Mac%20version%2010.11.6%20and%20was%20able%20to%20import%20not%20even%20half%20of%20the%20photos%20and%20zero%20vidoes.%20Is%20there%20a%20tool%20or%20software%20I%20can%20download%20to%20recover%20the%20files%3F%20I%20see%20the%20jpeg%20files%20as%20downloaded%20but%20those%20cannot%20be%20opened.%20Any%20info%20helps.%20Thank%20you!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-195943%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Session%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-196027%22%20slang%3D%22en-US%22%3ERe%3A%20Files%20damaged%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-196027%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F64841%22%20target%3D%22_blank%22%3E%40johannat82536%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESorry%20to%20hear%20about%20what%20happened.%20Were%20you%20using%20Quik%20for%20desktop%20when%20you%20imported%20your%20GoPro%20media%3F%20Are%20you%20getting%20any%20error%20message%20when%20you%20attempt%20to%20open%20the%20jpeg%20files%3F%20Were%20you%20able%20to%20try%20opening%20the%20files%20using%20a%20different%20device%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESee%20if%20you%20can%20locate%20the%20files%20following%20this%20file%20path.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EUnfortunately%2C%20we%20do%20not%20have%20any%20preferred%20methods%20of%20data%20recovery%20as%20this%20may%20vary%20from%20SD%20card%20manufacturers%20of%20the%20preferred%20methods%20for%20recovering%20your%20data.%20Since%20this%20is%20certainly%20not%20normal%20for%20missing%20files%20to%20suddenly%20go%20missing%2C%20you%20may%26nbsp%3Breach%20out%20to%20the%20SD%20card%20manufacturer%20to%20further%20troubleshoot%20the%20SD%20card.%20Alternatively%2C%20you%20may%20also%26nbsp%3Bperform%20a%20Google%20search%20to%20find%20various%20data%20recovery%20options%20to%20recover%20the%20footage%20that%20had%20been%26nbsp%3Blost.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAdditionally%2C%20please%20take%20caution%20because%20if%20the%20files%20are%20currently%20missing%20on%20the%20microSD%20card%26nbsp%3Bto%20not%20record%20any%20new%20photos%20and%20or%20videos%20with%20the%26nbsp%3Bcard%20that%20had%20been%20used.%20This%20will%20overwrite%20the%20%26nbsp%3Bfiles%20that%20may%20have%20been%20on%20there%20to%20where%20it%20would%20not%20be%20possible%20to%20recover.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%26nbsp%3B%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-196607%22%20slang%3D%22en-US%22%3ERe%3A%20Files%20damaged%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-196607%22%20slang%3D%22en-US%22%3E%3CP%3EHi!%26nbsp%3B%3C%2FP%3E%3CP%3EI%20really%20appreciate%20your%20reply.%20I%20was%20hoping%20for%20some%20kind%20of%20repair%20software%20but%20I%20suppose%20there%20wouldn't%20be%20one%20if%20it's%20due%20to%20the%20SD%20card.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EYou've%20certainly%20provided%20valueable%20information%20to%20a%20GoPro%20beginner.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHave%20fun%20out%20there!%20Thanks%20again!%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 2
Accepted Solution

Files damaged

Hi there, 

 

Hoping some files can be recovered with your help here. 


I use a Mac version 10.11.6 and was able to import not even half of the photos and zero vidoes. Is there a tool or software I can download to recover the files? I see the jpeg files as downloaded but those cannot be opened. Any info helps. Thank you!

 


Accepted Solutions
GoPro
Posts: 8,154

Re: Files damaged

Hello @johannat82536,

 

Sorry to hear about what happened. Were you using Quik for desktop when you imported your GoPro media? Are you getting any error message when you attempt to open the jpeg files? Were you able to try opening the files using a different device?

 

See if you can locate the files following this file path. 

 

Unfortunately, we do not have any preferred methods of data recovery as this may vary from SD card manufacturers of the preferred methods for recovering your data. Since this is certainly not normal for missing files to suddenly go missing, you may reach out to the SD card manufacturer to further troubleshoot the SD card. Alternatively, you may also perform a Google search to find various data recovery options to recover the footage that had been lost.

 

Additionally, please take caution because if the files are currently missing on the microSD card to not record any new photos and or videos with the card that had been used. This will overwrite the  files that may have been on there to where it would not be possible to recover. 

 

Thanks, 
Marius

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All Replies
GoPro
Posts: 8,154

Re: Files damaged

Hello @johannat82536,

 

Sorry to hear about what happened. Were you using Quik for desktop when you imported your GoPro media? Are you getting any error message when you attempt to open the jpeg files? Were you able to try opening the files using a different device?

 

See if you can locate the files following this file path. 

 

Unfortunately, we do not have any preferred methods of data recovery as this may vary from SD card manufacturers of the preferred methods for recovering your data. Since this is certainly not normal for missing files to suddenly go missing, you may reach out to the SD card manufacturer to further troubleshoot the SD card. Alternatively, you may also perform a Google search to find various data recovery options to recover the footage that had been lost.

 

Additionally, please take caution because if the files are currently missing on the microSD card to not record any new photos and or videos with the card that had been used. This will overwrite the  files that may have been on there to where it would not be possible to recover. 

 

Thanks, 
Marius

Tourist
Posts: 2

Re: Files damaged

Hi! 

I really appreciate your reply. I was hoping for some kind of repair software but I suppose there wouldn't be one if it's due to the SD card. 

 

You've certainly provided valueable information to a GoPro beginner. 

 

Have fun out there! Thanks again!