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Hiker
Posts: 8

Fed up with hero 7 black

So I purchased my hero 7 black back in November of last year. I coach a youth baseball team inFlorida and wanted to use the Facebook Live feature for parents. Unfortunately, I can’t even get the GoPro to record past 10-15 minutes of a game when it will either just shut off or drop connection. I record to my card while Fb live but when it crashes I lose all the data. I have even tried to just record the game and same shut off issues, I make sure the camera is in the shade and it plugged in to a power source so battery life has been ruled out. I record in 720p 30fps no other features turned on. I have contacted support several times and once we get by solutions posted y appear to just go silent. 

Todsy ihad my phone fb live two full games with no issues. Needless to say I’m feeling suckered by paying for a go pro that won’t even stand behind its product and feature set. 

 

Any suggestions?

Adventurer
Posts: 9,320

Re: Fed up with hero 7 black

factory rest it, re-update t he camera, and fully format the card those are the only   solutions for afix at the moment, untill firmware or a new camera to repeat.  hotspot is not the issue I guess.

Nomad
Posts: 1,080

Re: Fed up with hero 7 black

Make sure that you are using a recommended SD card also, if the card is too slow, this will result in overheating and the camera shutting down.

 

Also watch the camera while it's recording, see if you can assertain how long it takes to shutdown and watch the LCD screen on the front when it tries to do so.  See if it shows an overheat warning.

 

When the camera is plugged into a power source, is the battery still in the camera or have you removed it?  What are the details of the power source that you are using?

Nomad
Posts: 281

Re: Fed up with hero 7 black

@fishycomics  have you update your GP7HB already ? I am still hesitate to update to 1.81 FW. Do you have any experience ? thx

Adventurer
Posts: 9,320

Re: Fed up with hero 7 black

I  bit the bullet and Updated. as others like danielR15 says he has no issues I really beg to differ not 100% but a few %.  Do I have issues. Yes:

 

1 Audio with promic adatper and QUickCapture (not noted) has a CLip  silent 3 second clips, gopro  did not reply, no answer as they are on  and  again on. I know to use Mode On still then to  have   issued clips.  I still use Mode On as   that  works best.

 

2 Voice Command: works quite well in the wind to with the promic adapter,  Wake worked on one and then not  after that, I repeated like 10 times and decided to turn that off, and simply turn my camera on and use VC to  start/stop turn off.   issue, yes going to test out hte videos ifthey are good or not.

 

I say I am  happy I have my downgrade files I hestated the other day to  go back to FW 1.51 I may  simply keep on FW 01.80.  As the new Hero 8 Black will be out, who wants the same issues all over again, how we feel today but tomorrow ask me   again always mixe  emotions wit hthe camera, always can I say update, that is all the User..  About saving things.

 

FISH

Nomad
Posts: 281

Re: Fed up with hero 7 black

thx for replay so will try ;) wish me luck :)

Adventurer
Posts: 9,320

Re: Fed up with hero 7 black

    as I  continue to use it happy with it, so wish you luck

Nomad
Posts: 65

Re: Fed up with hero 7 black

Are you recording at 4k or 1080p?  I have actually never recorded at 4k and mine runs all day on a external battery at 1080p and honestly if you are uploading to social media or youtube you can't tell the diffierence.

I also pull the battery when on a external source it runs much cooler as it's not constantly charging the battery.

 

I have run mine in this way on a kayak in the hot sun all day and it never shut down from overheating  Also make sure you have a fast SD card, best to just get one from the recommended list.