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Sightseer
Posts: 1
Accepted Solution

Faulty Hero 5 - replacement needed

I purchased my hero 5 in December 2017, it has been working well but I have just purchased a karma grip and it fails to connect to the grip. It will not connect direct to my PC and will not charge.
I have not used the USB connection directly before as I have a battery charger and always use WiFi to connect. Looks like this connection has never worked. Please send me instructions on how to return and receive a new camera

Accepted Solutions
GoPro
Posts: 4,191

Re: Faulty Hero 5 - replacement needed

 

Hi @gooner1969,

Please contact GoPro Customer Support. 

Thay can provide all information and details as well as the documents needed for replacement. 

Contact them via phone or chat: 

https://gopro.com/help/ContactUs

Regards,

-Jay 

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All Replies
GoPro
Posts: 4,191

Re: Faulty Hero 5 - replacement needed

 

Hi @gooner1969,

Please contact GoPro Customer Support. 

Thay can provide all information and details as well as the documents needed for replacement. 

Contact them via phone or chat: 

https://gopro.com/help/ContactUs

Regards,

-Jay