Faulty Battery? [ New ]

[cwillsher]

Hi,

I bought a GoPro Hero 9 on 30.9.2020 (see attached).

Every time I come to start it up the battery is at zero. Last time I gave it a full charge and it was only left for 24 hours.

Is this a fault or am I doing something wrong here?

Where do I go for a replacement?

Many thanks

Colin

[mariustanya · Accepted solution]

Our Support team will be able to troubleshoot the issue with you, @cwillsher. To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 

Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled. 

[mariustanya · Accepted solution]

Our Support team will be able to troubleshoot the issue with you, @cwillsher. To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 

Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled.